Automotive Customer Care Center Representative

Vaden•Savannah, TN

1d•$16 - $18

About The Position

Vaden Automotive is hiring a motivated, energetic, and customer-focused representative for its Service Customer Care team. The role supports dealership service departments by helping customers schedule maintenance and repair appointments, following up on service needs, and providing a positive customer experience. It is suited to someone who understands automotive service operations, is comfortable communicating by phone, and can turn customer conversations into scheduled appointments. Previous automotive Service Advisor or BDC experience is strongly preferred.

Requirements

High school diploma or equivalent.
Strong customer service skills and a proactive, results-driven mindset.
Excellent verbal and written communication skills.
Comfort handling a high volume of inbound and outbound calls.
Ability to build rapport with customers and confidently encourage appointment scheduling.
Strong organizational skills and attention to detail.
Ability to multitask and navigate multiple systems in a fast-paced environment.
Strong computer skills, including Microsoft Teams and Outlook.
Professional, dependable, and positive attitude.
Comfort working toward performance goals and commission opportunities.

Nice To Haves

Previous automotive Service Advisor, BDC, or dealership Customer Service experience.
Familiarity with automotive maintenance, repair services, and dealership service department operations.
Experience scheduling service appointments and handling customer follow-up.
Experience with dealership management systems (DMS), service scheduling software, or CRM platforms.

Responsibilities

Handle inbound and outbound customer calls, emails, and text messages related to automotive service needs.
Schedule maintenance, repair, recall, and other service appointments for dealership service departments.
Contact customers about recommended maintenance, declined services, and upcoming service needs.
Follow up with customers who missed or canceled appointments and assist with rescheduling.
Help maximize service appointment opportunities while providing an excellent customer experience.
Answer general questions about dealership service offerings, maintenance schedules, and appointment availability.
Coordinate customer appointments with Service Advisors, Service Managers, and other dealership personnel.
Maintain accurate customer information, appointment details, and communication records in dealership systems.
Monitor appointment confirmations and follow up to help improve appointment show rates.
Identify opportunities to bring customers back into the service departments.
Meet individual performance goals for call activity, appointment scheduling, and customer engagement.
Handle customer concerns professionally and direct customers to appropriate dealership personnel.
Support additional customer care initiatives and departmental needs as assigned.

Benefits

$16–$18 per hour based on experience, plus commission.
Performance-based earning opportunities.
Health, dental, and vision insurance.
Supplemental insurance, including accident, disability, life, critical illness, and cancer wellness coverage.
401(k) plan.
Paid vacation and holidays.
Employee discounts on vehicles and service.
Career advancement opportunities.
Excellent training and ongoing development.
Positive and professional team environment.