Customer Care Analyst, Full Time, Client Services - Napa

Adventist Health • St. Helena, CA

19d • $27 - $37

About The Position

The Customer Care Analyst responds to, addresses, investigates, and resolves patient inquiries and requests. The role gathers information, sets expectations, and works with internal departments to resolve issues. It researches outpatient and inpatient inquiries received by telephone, in person, or in writing; investigates complex questions involving multiple departments; coordinates communication to confirm resolution; documents interactions; and provides professional, courteous customer service in accordance with organizational values, policies, and requirements.

Requirements

• Associate’s or technical degree, or an equivalent combination of education and related experience.
• Receive all required vaccinations as a condition of employment and annually thereafter where applicable; medical and religious exemptions may apply.

Nice To Haves

• Bachelor’s degree.
• Three years of technical experience.

Responsibilities

• Research and respond to outpatient and inpatient inquiries received by telephone, in person, or in writing, gathering information needed to investigate and assist.
• Research complex questions that involve multiple departments and coordinate communication with appropriate departments to confirm resolution.
• Provide a high level of customer service in accordance with the center’s values and expectations.
• Document and report patient inquiries and interactions in accordance with department policies and system requirements.
• Direct patient inquiries to the appropriate department for timely follow-up and resolution when applicable.
• Communicate professionally, courteously, and respectfully with patients, physicians, internal departments, and other internal and external customers.
• Follow company policies, procedures, industry standards, and agency regulations and rules.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree