About The Position
The Client Service Agent works with a dedicated team in a pleasant environment, supporting customers by phone and email. The role handles questions and requests related to orders, delivery errors, returns, and credit reconciliations, and coordinates with internal departments to provide appropriate responses. The agent also helps customers place and track supplier orders and completes other related tasks requested by the manager.
Requirements
- Bilingual in French and English, spoken and written, to collaborate frequently with internal clients across Canada.
- Very good knowledge of Microsoft Office, particularly Excel.
- One year of experience in a similar role.
Nice To Haves
- College diploma.
- Speed and accuracy in data entry.
- Knowledge of AS400.
Responsibilities
- Help customers place, verify, and track orders with suppliers.
- Respond to customer questions about delivery errors, credit reconciliations, manual invoicing when needed, and reasons for credit refusals; research customer credit requests.
- Issue return merchandise authorizations to the distribution center and request supplier authorizations for direct returns when needed.
- Answer calls and emails, directing customers to the appropriate department when needed.
- Complete other related tasks requested by the manager, such as preparing policy-change memos or announcements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
