Client Center Guest Service Agent

Compass Group•New York, NY

4d•$27 - $30

About The Position

The 3rd Floor Client Center Guest Service Agent creates a polished, welcoming experience for clients, executives, and employees in a fast-paced corporate hospitality environment. As the first point of contact, the agent manages guest arrivals, meeting room readiness, visitor processing, reservations, and day-to-day client center support. The role may also support other locations and take on additional duties as business needs require.

Requirements

Two to three years of client service, reception, or guest-facing experience in a corporate hospitality or similar professional environment.
Strong verbal communication and active listening skills.
Ability to remain calm, organized, and attentive while prioritizing multiple tasks in a busy, highly visible environment.
Dependability, punctuality, discretion, attention to detail, and ability to take ownership while maintaining confidentiality.
Basic computer and office technology skills.
Flexibility to stand during peak periods, assist across locations, and adjust schedules based on business needs.

Nice To Haves

Experience with meeting reservations or visitor management systems.

Responsibilities

Greet, register, direct, and escort clients and visitors while providing professional, personalized service.
Monitor the client center and meeting schedule; check rooms and coordinate with partner teams to ensure spaces, food and beverage, and other meeting needs are ready.
Manage meeting and event bookings, the shared email inbox, confirmations, visitor records, no-shows, schedule changes, and space conflicts; escalate issues when needed.
Prepare daily agendas, meeting packets, reports, and conference center materials accurately and with attention to detail.
Answer calls and respond to guest and employee questions about wayfinding, building amenities, transportation, and neighborhood resources.
Support coat and luggage check, opening and closing walkthroughs, reception area upkeep, and coverage at other locations as business needs require.
Follow service, confidentiality, grooming, safety, emergency, and operating procedures.
Participate in team meetings and training, and perform additional assigned duties as necessary.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance and accidental death coverage
Disability insurance
Retirement plan
Paid time off
Holiday time off, varying by site and state
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet insurance
Commuter benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid parental leave
Personal leave
Potential paid and/or unpaid time-off benefits in accordance with applicable federal, state, and local laws