Customer Care Advisor

Busey Bank • Fort Myers, FL

5d

About The Position

The Customer Care Advisor serves as an advocate for digital-first customers, building trust and loyalty through attentive service and support. The role manages customer relationships, encourages the use and adoption of digital offerings, and provides proactive assistance. Support is delivered by phone, chat, and email, with the advisor addressing technical, troubleshooting, and service needs while protecting customer information and bank operations.

Requirements

• High school diploma.
• Knowledge of Microsoft Office.
• Strong organizational skills.
• Basic knowledge of web browsers, digital offerings, products, and services.
• Have or be able to obtain a Busey account with online/mobile banking.
• Strong interpersonal, written, and verbal communication skills.
• Ability to analyze and solve problems efficiently and accurately.
• Ability to maintain mental concentration and visual attention to detail.
• Ability to manage time effectively.
• Desire and willingness to assist customers and resolve issues.
• Ability to work independently and in a fast-paced, team environment.

Nice To Haves

• Previous banking experience is preferred but not required.

Responsibilities

• Ensure customer satisfaction and retention.
• Provide technical, troubleshooting, and service support by phone, chat, and email.
• De-escalate situations involving dissatisfied customers and offer patient assistance.
• Attend and participate in training sessions and team meetings.
• Adapt to change and respond to requests professionally and positively.
• Maintain customer confidence and protect bank operations by keeping information confidential.
• Inform customers about and refer them to products and services when appropriate.
• Make outbound calls as needed to provide exceptional customer service.

Benefits

• 401(k) match
• Profit sharing
• Employee stock purchase plan
• Paid time off
• Medical, dental, and vision coverage
• Company-paid life insurance and long-term disability
• Supplemental voluntary life insurance
• Short-term and long-term disability
• Wellness incentives
• Employee assistance program
• Pre-tax health savings accounts and flexible spending accounts for eligible associates
• Potential eligibility for bonuses or incentives based on company and individual performance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED