Customer Advisor

HiVE P&C Portal • Grafton, MA

17h • Onsite

About The Position

Part-time Customer Advisor – Grafton Branch. Regional Australia Bank and Summerland Bank have recently come together, bringing two customer-owned banks with strong regional and community connections into one organisation. At Grafton, where many customers know and value the Summerland name, this role is about continuing that local, relationship-based service while being part of the broader Regional Australia Bank team. We’re now looking for a friendly and enthusiastic Customer Advisor to join our team at our Grafton Branch on a permanent, part-time basis. In this role you will learn the fundamentals of banking whilst developing trusted customer relationships. The role of Customer Advisor is well suited to those who thrive on providing an exceptional customer experience and who want to connect and add value in the local community. As a Customer Advisor, you’ll be one of the first points of contact for our customers, providing friendly, accurate and professional service across a range of everyday banking needs. You’ll support customers with transactions, account enquiries, account opening and digital banking, while helping identify products, services or referrals that may support their broader financial goals.

Requirements

• A genuine customer service focus and a warm, professional approach.
• Strong communication skills and the ability to build positive relationships.
• Good attention to detail and confidence following procedures.
• Integrity, reliability and respect for confidential information.
• A willingness to learn new systems, products and processes.
• Transferable experience from customer service, retail, administration, hospitality, volunteering or similar environments.
• Full working rights in Australia.

Nice To Haves

• Previous banking experience is not required.

Responsibilities

• Providing friendly, accurate and professional service across a range of everyday banking needs.
• Supporting customers with transactions, account enquiries, account opening and digital banking.
• Identifying products, services or referrals that may support customers' broader financial goals.

Benefits

• $32.50 per hour, plus leave loading and superannuation.
• A permanent part-time opportunity, working the rostered hours noted at the top.
• Additional leave benefits, including birthday leave.
• Paid parental leave for eligible employees.
• Wellbeing initiatives and employee support programs.
• Training and development to support your growth in banking.
• A chance to make a difference for customers and communities across Grafton and Clarence Valley.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed