Customer Care Advisor

Clarivate•Belgrade, ME

2d•Hybrid

About The Position

We are looking for a Customer Care Advisor to join our Customer Care team and support customers in the dynamic world of Intellectual Property. This is an exciting opportunity for someone who enjoys helping others, solving problems, and delivering outstanding customer experiences. If you have excellent written and spoken English, a positive and professional attitude, and the confidence to communicate effectively with customers, we'd love to hear from you. Our team consists of 700+ individuals located across the globe. Our primary focus is to ensure our customers receive best-in-class service experience using our products. We achieve this through our focus on proactive/preventative measurements, attention to detail, goal setting and clear communication. At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Requirements

Proficient level of English language
Bachelor’s degree and/or equivalent work experience
Proficient in Microsoft Office, particularly Outlook, Word and Excel

Nice To Haves

At least 1 year of experience in a customer service, account support, or similar customer-facing role
Demonstrated attention to detail
Experience with Salesforce

Responsibilities

Serve as the first point of contact for customer inquiries related to billing, invoices, payments, subscriptions, and account matters via phone, email, webform, and live chat.
Investigate and resolve customer account issues, disputes, and payment-related questions with accuracy, professionalism, and a customer-first approach.
Research contracts, subscriptions, and account information to identify solutions and provide clear guidance to customers.
Take ownership of customer cases from initial inquiry through resolution, ensuring a positive customer experience at every stage.
Use CRM systems to document customer interactions, manage cases, and ensure compliance with established processes and service standards.
Develop expertise in Clarivate's billing, payment, and account management policies while continuously building your knowledge through structured training and onboarding programs.
Collaborate closely with Customer Service, Sales, Account Management, and other internal teams to deliver timely and effective solutions for customers.