Customer Care & Sales Advisor l

Cable ONE•Westville, IL

6d•$14 - $15

About The Position

At Sparklight, a Cable One brand, the Customer Care & Sales Advisor I is a customer-facing role combining service and sales. The advisor assists customers with billing questions, service scheduling, product changes, and other inquiries, building trust through empathetic listening and clear communication. As they develop in the role, advisors address more complex situations, resolve issues, retain customers considering disconnection, and recommend products and services that meet customer needs. The position focuses on caring for customers, protecting relationships, and communicating the value of remaining with Sparklight. The role performs entry-level sales and support tasks for a designated region or business area. Customer inquiries are handled through inbound phone calls or ticketing systems. Advisors use company-approved scripts, telephone-based sales skills, and accurate order entry, while working toward weekly and monthly sales activity goals. The position may also involve special projects. The listed hourly pay rate is $13.50–$15.00, with the wage based on experience. Employment offers are contingent on successful background, drug screening, and reference checks.

Requirements

High school diploma or GED.
Ability to ask fact-finding questions to identify solutions aligned with customer needs.
Demonstrated patience and professionalism in customer interactions.
Working knowledge of Cable One products and services.
Strong communication and active listening skills.
Ability to remain composed and empathetic in high-pressure situations.
Ability to sit for extended periods and use hands, talk, and hear.
May be required to lift up to 10 pounds.

Responsibilities

Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
Perform entry-level sales and support tasks within a designated region or business area.
Respond to inbound customer inquiries by phone or ticketing system with personalized, thoughtful communication.
Listen actively and ask questions to understand customer needs, showing empathy and respect.
Address requests to disconnect or remove services.
Provide billing and pricing information.
Resolve standard issues remotely or educate customers on steps to resolve them.
Schedule service appointments when remote resolution is not possible.
Arrange product returns or exchanges.
Manage add, change, and delete requests in hosted platforms.
Build rapport, identify customer issues, offer creative solutions, and explain product and service benefits using telephone-based selling skills.
Negotiate household spending and upsell additional services.
Input orders accurately and efficiently.
Meet or exceed weekly and monthly sales activity goals.
Follow company-approved scripts to ensure consistent communication.
Assist with special projects as assigned.