Customer Care & Sales Advisor

Cable ONE•Kingsville, TX

5d•$15 - $16•Onsite

About The Position

This in-office role at Sparklight, a Cable One brand, provides customer care and sales support. The Customer Care and Sales Advisor serves as a supportive voice and solutions partner, assisting customers with billing questions, service scheduling, product changes, and other inquiries. The role develops from entry-level support toward handling more complex situations, including resolving issues, retaining customers considering disconnection, and recommending products and services that meet customer needs. The position combines customer service and sales, with an emphasis on listening empathetically, communicating clearly, protecting customer relationships, and demonstrating the value of Sparklight services. Associates respond to inbound inquiries by phone or ticketing systems, follow approved scripts, process orders accurately, and work toward sales activity goals. The hourly pay rate is $14.67–$16.17, based on experience. Job offers are contingent on successfully completing background, drug screening, and reference checks.

Requirements

High school diploma or GED.
Ability to ask fact-finding questions to identify solutions aligned with customer needs.
Demonstrated patience and professionalism in customer interactions.
Working knowledge of Cable One products and services.
Strong communication and active listening skills.
Ability to remain composed and empathetic in high-pressure situations.
Ability to sit for extended periods, use hands, talk, and hear.
May be required to lift up to 10 pounds.

Responsibilities

Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
Perform entry-level sales and support tasks within a designated region or business area.
Respond to inbound customer inquiries by phone or ticketing systems with personalized communication.
Listen actively and ask questions to understand customer needs, showing empathy and respect.
Address customer requests to disconnect or remove services.
Provide billing and pricing information.
Resolve standard issues remotely or educate customers on resolution steps.
Schedule service appointments when remote resolution is not possible.
Arrange product returns or exchanges.
Manage add, change, and delete requests in hosted platforms.
Build rapport and identify customer issues using telephone-based selling skills.
Offer solutions and explain product and service benefits.
Negotiate household spend and upsell additional services.
Input orders accurately and efficiently.
Meet or exceed weekly and monthly sales activity goals.
Follow company-approved scripts to ensure consistent communication.
Assist with special projects as assigned.