Customer Care & Sales Advisor l
About The Position
At Sparklight, a Cable One brand, the Customer Care & Sales Advisor is a supportive voice and solutions partner for customers. The role assists with billing questions, service scheduling, and product changes, building trust through empathetic listening and clear responses. As the advisor develops, the role includes handling more complex situations, resolving issues, retaining customers considering disconnection, and matching customer needs with suitable products and services. It combines customer service and sales, with a focus on caring for customers, protecting relationships, and demonstrating the value of staying with Sparklight. The position performs entry-level sales and support tasks within a designated region or business area and responds to inbound inquiries by phone or ticketing systems.
Requirements
- High School Diploma or GED.
- Ability to ask fact-finding questions to identify solutions aligned with customer needs.
- Patience and professionalism in all customer interactions.
- Working knowledge of Cable One products and services.
- Strong communication and active listening skills.
- Ability to remain composed and empathetic in high-pressure situations.
- Ability to sit for extended periods, use hands, talk, and hear.
- May be required to lift up to 10 pounds.
Responsibilities
- Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
- Perform entry-level sales and support tasks within a designated region or business area.
- Respond to inbound customer inquiries via phone or ticketing systems with personalized and thoughtful communication.
- Listen actively and ask questions to understand customer needs, showing empathy and respect.
- Address requests to disconnect or remove services.
- Provide billing and pricing information.
- Resolve standard issues remotely or educate customers on resolution steps.
- Schedule service appointments when remote resolution is not possible.
- Arrange product returns or exchanges.
- Manage add, change, and delete requests in hosted platforms.
- Use telephone-based selling skills to build rapport, identify customer issues, offer creative solutions, explain product and service benefits, negotiate household spend, and upsell additional services.
- Input orders accurately and efficiently.
- Meet or exceed weekly and monthly sales activity goals.
- Follow company-approved scripts to ensure consistent communication.
- Assist with special projects as assigned.
Benefits
- Medical, dental, and vision plans start immediately.
- Life insurance for the employee and their loved ones.
- Paid time off for vacations, holidays, and personal days.
- 401(k) with a 100% company match up to 5%, available from day one.
- Group legal plan and identity theft protection.
- Tuition reimbursement up to $5,250 in the first year.
- Participation in community support programs across the U.S.
- Recognition and awards programs.
- Clear advancement opportunities.
- Collaborative work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
