Customer Care Advisor (Bilingual French/English) - Halifax, July 2026
About The Position
Join a purpose-driven, winning team committed to results in an inclusive and high-performing culture. This is a hybrid role, offering flexibility in where you work during the week, with a requirement to come into the office for a minimum amount of time. The Scotiabank Customer Contact Centre team is at the heart of our operations, with Canadian Banking Contact Centres (CBCCs) located across Canada, Mexico, Colombia, and the Dominican Republic. Our guiding purpose, For every future, articulates why we do what we do. Our all-inclusive culture empowers employees to make decisions best suited for their careers. At CBCC, you’ll have the opportunity to build a unique career in an inclusive, award-winning workplace that delivers superior customer experiences and is leading the future of banking.
Requirements
- Passion for customer service and experience in customer-focused roles.
- Self-directed, performance-oriented approach to resolve immediate customer inquiries.
- Natural curiosity and focus on improving things to identify new opportunities to maximize customer experience.
- Computer proficiency and ability to multitask between numerous internal platforms while dealing directly with customers.
- High school diploma (or a recognized equivalent).
- Comfortable connecting with customers over the telephone to make the customer experience uniquely personal and champion the Scotiabank brand.
- Fully bilingual in French and English.
Responsibilities
- Use knowledge of products and services to lead interactions with Canadian Banking customers and offer valuable advice.
- Take inbound phone calls from customers and branches to provide useful information and ensure customer satisfaction with products and services.
- Excel at identifying customer banking needs and providing customized solutions by using accessible resources and navigating multiple systems.
- Respond to complaints and guide customers through basic troubleshooting or setup processes.
Benefits
- Incentive Plan
- Pension
- Employee Share Ownership
- Group RSPs
- Employee banking privileges
- Wellness programs
- Employee discount programs
- Pre-assigned allotted personal days
- Global Tuition Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
