Customer Success Specialist – Bilingual (French/English)

BizzyCar • Massachusetts, MA

1d

About The Position

BizzyCar is searching for a dedicated Customer Success Specialist to be a key player on our Customer Success team. In this role, you'll take ownership of customer accounts and contribute to building an innovative, results-focused team. You’ll be driving strategies that increase customer satisfaction, improve retention, and unlock value through BizzyCar’s solutions. Your efforts will directly impact key performance metrics, including customer satisfaction, time-to-value, logo retention, and both gross and net retention rates.

Requirements

• Must be bilingual in French and English, with native-level fluency in French.
• Bachelor’s degree or equivalent experience.
• 1+ years of experience in a customer-facing role, preferably within a fast-paced, technology-driven environment.
• Exceptional verbal and written communication skills, including the ability to lead formal presentations.
• Ability to establish trust with customers through competence and rapport.
• Strong analytical skills, comfortable interpreting and presenting data insights.
• Detail-oriented with excellent organizational and time-management skills to drive successful execution.
• Highly curious, eager to learn, and adaptable to new challenges.
• Team player with the ability to collaborate on customer accounts, new features, and internal processes.

Responsibilities

• Develop deep knowledge of BizzyCar’s products, technology, and processes to maximize value for customers.
• Lead onboarding efforts to ensure customer alignment, provide tailored web portal configurations, and offer ongoing training to boost customer success.
• Conduct regular account reviews to identify growth opportunities, mitigate retention risks, and ensure successful renewals and upsell conversions.
• Gather and document customer feedback, collaborating with technical and business teams to address concerns and deliver product improvements.
• Partner with the sales team to ensure alignment on customer needs, and join customer meetings when needed.
• Design and implement new processes within the Customer Success team to enhance efficiency and customer value.
• Monitor customer support tickets to guarantee satisfaction and address performance issues.

Benefits

• paid time off
• medical
• dental
• 401k
• vision
• equity benefits
• future growth opportunities within the company
• Competitive salary and benefits package
• Opportunities for growth and professional development
• Collaborative, innovative work environment with a passionate team
• The chance to make an impact in a high-growth, cutting-edge company at the forefront of automotive technology

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level