Customer Success Representative (Bilingual – English & French)

Gallagher•Owen Sound, ON

9h•Remote

About The Position

At eShepherd, we’re transforming livestock management with smart virtual fencing technology that gives ranchers more freedom, flexibility, and control. Our mission is simple: help farmers operate more efficiently, more sustainably, and with better visibility - without compromise. We’re in a high-growth phase across North America, including Canada. This means real opportunity, fast-paced decision-making, and the chance to be part of something that’s scaling globally. We combine startup energy with the backing of Gallagher - a global leader trusted for nearly 85 years across 100+ countries. You get the pace and ownership of a growing tech business, with the stability and support to back it up. Our purpose - Protect what matters most - is at the heart of how we support our customers and each other. This is a hands-on customer success role where your impact is immediate - you’ll be working directly with Canadian customers, supporting them in both English and French as they adopt and use eShepherd in real-world farming environments. From onboarding through to ongoing support, you’ll play a key role in making sure customers succeed - not just with the platform, but in how they run their operations.

Requirements

Experience in customer success, account management, technical support, or similar
Fluency in both English and French (essential)
Strong communication skills, including the ability to explain technical concepts clearly
Ability to manage multiple priorities in a fast-paced environment
Confidence working independently and as part of a global team
Employment authorization in Canada is required. We are unable to provide visa sponsorship for this role.

Nice To Haves

Experience in agriculture, livestock, or AgTech environments
Understanding of Canadian farming or producer operations
Experience with CRM, ERP, or operational systems (e.g. SAP)

Responsibilities

Guide customers through onboarding, setup, and training (in English and French)
Build strong, long-term relationships with producers across Canada
Provide ongoing support, product education, and best-practice advice
Monitor engagement and proactively support retention and long-term success
Partner with sales teams to identify growth opportunities within customer accounts
Gather customer feedback and contribute to product improvements
Deliver onboarding sessions, training and webinars for customers
Stay connected to industry trends and customer needs