Bilingual Enterprise Customer Success Manager (English/French)

Too Good To Go•Toronto, ON

2d•Hybrid

About The Position

Too Good To Go Canada is seeking an exceptional Bilingual Enterprise Customer Success Manager to join their team and lead Canadian partnerships. This role is pivotal in driving the success of strategic partnerships by managing a portfolio of key accounts, building strong relationships with senior stakeholders, and employing a proactive, consultative, and data-driven approach. The goal is to identify opportunities to increase meals saved, grow account value, and expand product adoption by deeply understanding partner business challenges and delivering tailored solutions. The role oversees the full account lifecycle, including onboarding, ongoing optimization, strategic account planning, performance reviews (QBRs), and retention efforts at both HQ and store levels. Key aspects include pitching the full product portfolio, introducing new categories, enhancing partner engagement, and collaborating with Sales, Store Operations, and Marketing teams to ensure strong store coverage, optimize supply quality, and deliver a seamless partner experience in support of the mission to reduce food waste.

Requirements

Previous experience in sales, customer success, business development, or account management - specifically selling into VP+.
Industry experience that translates well include: food, hospitality, media and technology.
Strong accountability and demonstrated ability to effectively manage and meet key performance indicators (KPIs).
Master communicator, you know when to speak, you know how to listen, and you know how to engage a whole room and keep their attention.
Strong commercial acumen and appropriate assertiveness to drive deals forward.
Proactive, solution-focused mindset with a strong emphasis on growth and curiosity.
Polished, detail-oriented professional with a humble and collaborative attitude.
Data analysis skills with raw data to create performance reports and projections to identify and understand trends, opportunities and issues.
Enthusiasm for sustainability, food waste reduction, and environmental issues.
Bilingual language skills in French.

Nice To Haves

Experience with value-based selling and/or MEDDICC methodology (preferred).
Bachelor's degree in business, marketing, or a related field (preferred).
Experience with sales CRM, project management and analysis tools like Salesforce, Ninja, Looker, Asana, as is a high competency with google drive (sheets, docs, decks).
Critical thinking and adaptability are essential for identifying and addressing issues as they arise during the project.
Meeting monthly meals saved milestones is critical, so time management skills and the ability to work in multiple stages of launch for different regions is imperative.
Effective documentation and resource management to ensure will be critical to the successful launch and continued rollout of our key partner.
The ideal candidate is an individual who not only loves a challenge but also thrives in the face of occasional ambiguity.

Responsibilities

Drive Account Growth: Own the health and success of your customers from launch through expansion, with a focus on optimizing meals saved.
Analyze and Manage Risks: Analyze store data to forecast meal savings accurately. Identify, communicate, and manage store risks proactively throughout the year, and lead in developing resolution strategies.
Provide Consultative Support: Offer expert recommendations on food-saving practices.
Lead Client Meetings: Regularly lead and present at client meetings, both in-person and via video conference, to ensure alignment and progress.
Onboard and Train: Oversee the execution of client programs, ensuring they are implemented effectively and deliver the expected value. Train new stores, collaborating with both store-level contacts and senior stakeholders to ensure a smooth process.
Manage Portfolio Autonomously: Take ownership of your portfolio, maintaining strong relationships and meeting business KPIs independently.
Enhance Team Scalability: Contribute to the scalability of the key account team through effective documentation and process optimization.
Advocacy and Impact: Act as the voice of the client within Too Good To Go, advocating for their needs and contributing to our mission of reducing food waste through successful partnerships.

Benefits

Work in a hybrid model, splitting your time between our office (3x a week) and home
Take 20 paid vacation days each year
Give back with paid volunteer time through our Shareback program
Take paid parental leave with top-up support
Health insurance and RRSP matching in Canada!
Stay active with monthly ClassPass credits
Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave
Join regular social events and team celebrations
Enjoy coffee and snacks in our welcoming office space
Get involved and connect with our teammates around the world in our P.R.I.D.E., Women in the Workplace, Global Majority Voices, and Functionally Diverse Employee Resource Groups (ERGs)