Bilingual (French/English) Customer Care Advisor - July 2026

Scotiabank•Scarborough, ON

5d•Hybrid

About The Position

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture. This is a hybrid role, offering flexibility in where you work during the week, with a requirement to come into the office for a minimum amount of time. The Scotiabank Client Experience Centre team is at the heart of our operations, with Global Client Experience Centres (GCEC) located in Canada, Mexico, Colombia, and Dominican Republic. Our guiding purpose, For every future, articulates why we do what we do. Our all-inclusive culture empowers employees to make decisions best suited for their careers. We make a difference by harnessing the limitless potential that diversity offers. At GCEC, you’ll have the opportunity to build a unique career with an inclusive, award-winning workplace that delivers superior customer experiences and lead the future of banking.

Requirements

Passionate about customer service and have experience in customer-focused roles.
Self-directed, performance-oriented approach to resolve immediate customer inquiries.
Natural curiosity and focus on improving things to identify new opportunities to maximize the customer experience.
Proficient with computers and able to multitask between numerous internal platforms while dealing directly with customers.
High school diploma (or a recognized equivalent).
Comfortable connecting with customers over the telephone to make the customer experience uniquely personal and champion the Scotiabank brand.
Must be available to attend training for a total of 9 weeks.
Flexibility in work schedules, as work schedules can be anytime within our hours of operation (24/7).
Available to work shifts between the hours of 9am to 12am with potential shift start times every hour from 9am to 4pm (EST) plus weekend availability.

Nice To Haves

Bilingual (French/English) skills.

Responsibilities

Use knowledge of products and services to lead interactions with Canadian Banking customers to offer them valuable advice.
Take inbound phone calls from customers and branches to provide useful information and ensure customer satisfaction with products and services.
Excel at identifying customer banking needs, providing customized solutions by using accessible resources, and navigating through multiple systems.
Respond to complaints and guide customers through basic troubleshooting or set-up processes.