Bilingual Customer Support Analyst (French & English)

Camis • Guelph, ON

12d • Onsite

About The Position

Camis is an industry leader in the reservation system and park management sector, connecting people to memorable recreational experiences through an exceptional reservation system and best-in-class call center services. Their software serves over 1500 government-operated parks, campgrounds, harbors, and marinas across North America. Camis is looking for a Bilingual Customer Support Analyst to provide support to both Camis employees and clients in the Guelph Call Centre. Bilingual Customer Support Analysts are the most senior customer service agents in the call center environment. They respond to inquiries from the front-line reservation agents. They also interact with the public professionally over the phone and in writing, guiding users through step-by-step solutions in a clear and professional manner.

Requirements

• Exceptional customer service skills.
• Professional oral and written language skills.
• Previous call center or customer care experience.
• Poise and diplomacy under pressure.
• Reliability with regards to attendance.
• Previous experience utilizing online resources.
• Troubleshooting and problem-solving skills.
• Willingness to take initiative.
• Ability to multitask.
• Bilingual candidates are required.

Responsibilities

• Providing support over the telephone, working with customers and customer service agents to gather information and resolve issues.
• Handling billing and policy inquiries.
• Providing basic software troubleshooting for customer service agents.
• Providing support for complex customer complaints while maintaining superior customer service and high performance.
• Completing special projects as per the requirements of Camis clientele.
• Handling escalated customer questions and concerns.

What This Job Offers

• Job Type: Part-time
• Career Level: Senior
• Education Level: No Education Listed