About The Position
Camis is an industry leader in the reservation system and park management sector. We connect people to memorable recreational experiences through an exceptional reservation system and best-in-class call center services. Our software serves over 1500 government-operated parks, campgrounds, harbors, and marinas across North America. We are a diverse group of people that are unified in the belief that work can be fun, fulfilling, and flexible! Visit www.camis.com for more information on our products, services, and clients. Camis is looking for a Bilingual Customer Support Analyst to provide support to both Camis employees and clients in the Guelph Call Centre. Bilingual Customer Support Analysts are the most senior customer service agent in the call center environment. They respond to inquiries from the front-line reservation agents. They also interact with the public professionally over the phone and in writing, guiding users through step-by-step solutions in a clear and professional manner.
Requirements
- Exceptional customer service skills.
- Professional oral and written language skills.
- Previous call center or customer care experience.
- Poise and diplomacy under pressure.
- Reliability with regards to attendance.
- Previous experience utilizing online resources.
- Troubleshooting and problem-solving skills.
- Willingness to take initiative.
- Ability to multitask.
- Bilingual candidates are required.
Responsibilities
- Providing support over the telephone, working with customers and customer service agents to gather information and resolve issues.
- Handling billing and policy inquiries.
- Providing basic software troubleshooting for customer service agents.
- Providing support for complex customer complaints while maintaining superior customer service and high performance.
- Completing special projects as per the requirements of Camis clientele.
- Handling escalated customer questions and concerns.
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What This Job Offers
Job Type
Part-time
Career Level
Senior
Education Level
No Education Listed
