English) Customer Care Advisor - July 2026

Scotiabank•Scarborough, ON

5d•Hybrid

About The Position

The Scotiabank Client Experience Centre team is at the heart of our operations. Our Global Client Experience Centres (GCEC) are based out of six locations in Canada, Mexico, Colombia, and Dominican Republic. Our key guiding purpose, For every future, articulates why we do what we do. Our all-inclusive culture empowers our employees to make decisions that are best suited for their careers. Together, we make a difference by harnessing the limitless potential that diversity offers. At GCEC, you’ll have the opportunity to build a unique career with an inclusive, award-winning workplace that delivers superior customer experiences. You’ll be part of a team that is leading the future of banking. From day one on the job, you’ll enjoy a comprehensive suite of customizable benefits, including an Incentive Plan, Pension, Employee Share Ownership and Group RSPs, as well as employee banking privileges, wellness programs, and employee discount programs.

Requirements

Passionate about customer service and have experience in customer-focused roles
Self-directed, performance-oriented approach to resolve immediate customer enquiries
Natural curiosity and focus on improving things to identify new opportunities to maximize the customer experience.
Know your way around a computer and can easily multitask between numerous internal platforms, while dealing directly with your customers.
High school diploma (or a recognized equivalent)
Comfortable connecting with customers over the telephone to make the customer experience uniquely personal and champion the Scotiabank brand.
Bilingual (Mandarin/Cantonese/English)

Responsibilities

Use the knowledge of our products and services to lead interactions with our Canadian Banking customers to offer them valuable advice.
Take Inbound phone calls, from our customer and branches, to provide useful information and ensure customers are satisfied with our products and services.
Excel at identifying customer banking needs, providing customized solutions by using accessible resources, navigating through multiple systems.
Respond to complaints and walking customers through basic troubleshooting or set up processes.