Customer Base Account Executive

Kainos

1d

About The Position

Join Kainos and Shape the Future At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together. We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. This is primarily a Sales role with some Customer Success responsibilities. You will work collaboratively across Sales, Delivery, Support, Legal, Marketing, and Operations, and serve as a key relationship partner to Workday Customer Success and Sales teams to support customer retention and growth.

Requirements

• Bachelor’s degree required
• Relevant industry experience in high tech/enterprise cloud software
• 3+ years experience with Customer Success, Sales and/or renewing contracts
• Excellent presentation, written and verbal communication skills
• Proven time management skills with the ability to prioritize tasks
• Organizational and follow up skills, problem solving and analytical skills
• Proficiency in MS Office, CRM
• Ability to learn new software applications quickly and easily

Nice To Haves

• Experience in the Workday ecosystem
• Experience with Microsoft Dynamics CRM
• Experience with Workday Adaptive Planning

Responsibilities

• Develop a deep understanding of the Adaptive Pro product, including functionality, use cases, customer benefits, positioning, and pricing, in order to confidently articulate value to existing customers
• Partner closely with the Kainos Adaptive Sales team to identify upsell opportunities within the existing customer base and develop targeted, account‑specific strategies to position Adaptive Pro effectively
• Apply a consultative selling approach to Adaptive Pro conversations by understanding each customer’s business goals, challenges, and growth plans, and aligning the product’s capabilities to those needs
• Sell the deployment value of Adaptive Pro, clearly communicating the role Kainos plays in ensuring successful adoption, configuration, and long‑term value realization—not just the product itself
• Demonstrate strong customer engagement skills, including empathy, active listening, responsiveness, and creativity, to build trust, uncover opportunities, and guide customers toward solutions that deliver measurable impact
• Proactively identify upcoming Adaptive Planning license renewals within the customer base by reviewing renewal data on a rolling 90‑day lookahead
• Submit renewal leads to Workday for approval, ensuring all required information is complete and accurate, including company details, renewal timing, and key customer contacts, to establish partner involvement early in the renewal cycle
• Manage and complete Workday Partner Contribution Checklists for accepted leads by selecting, submitting, and tracking qualifying activities throughout the renewal lifecycle to support partner influence and successful renewal outcomes
• Work closely with Workday Customer Success Managers (CSMs), who own the commercial transaction and revenue motion, to support renewals through strong customer relationships, timely engagement, and clear demonstration of partner value
• Maintain strong, ongoing customer relationships ahead of renewal to reduce churn risk, surface potential concerns early, and position Kainos as a trusted partner throughout the renewal process
• Manage all add‑on Statement of Work (SOW) requests from customers and internal Delivery teams, including scoping, drafting SOW documentation, coordinating internal approvals, managing signature processes, and taking SOWs through full execution to completion
• Own post‑go‑live customer transitions, clearly introducing post‑deployment support offerings, engagement models, and support processes
• Act as the primary Customer Success point of contact for assigned customers after go‑live, ensuring continuity and strong relationships
• Respond to and triage all inbound customer requests for assistance, ensuring timely responses, proper prioritization, and direction to the appropriate teams
• Maintain accurate and up‑to‑date customer and renewal data in Microsoft Dynamics CRM
• Proactively identify satisfied customers and work to obtain case studies and reference commitments, coordinating with Sales and Marketing
• Develop and publish monthly customer newsletters

Benefits

• We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
• At Kainos we use technology to solve real problems for our customers, overcome big challenges for businesses, and make people’s lives easier.
• We build strong relationships with our customers and go beyond to change the way they work today and the impact they have tomorrow.
• Our two specialist practices, Digital Services and Workday, work globally for clients across healthcare, commercial and the public sector to make the world a little bit better, day by day.
• Our people love the exciting work, the cutting-edge technologies and the benefits we offer.
• That’s why we’ve been ranked in the Sunday Times Top 100 Best Companies on numerous occasions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level