Customer Account Executive

Muck Rack

4h•$125,000•Remote

About The Position

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently. Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do. We’re growing quickly, and we’re looking for a driven and results-oriented Customer Account Executive to join our team and focus on expanding revenue within our existing customer base. As a Customer Account Executive, your mission will be to drive expansion revenue by identifying and closing cross-sell and upsell opportunities within existing accounts. This is a great opportunity for someone who enjoys partnering with Customer Success, owning a pipeline, and driving revenue growth through strong execution and customer relationships.

Requirements

3-5 years experience in sales or account management roles
Proven experience owning a revenue target and closing deals
Experience managing pipeline and forecasting revenue
Strong prospecting and outbound sales skills
Experience selling into existing customer accounts preferred
Experience selling PR, media intelligence, or related solutions required for Enterprise roles
Background in SaaS, MarTech, or related industries
Strong communication and relationship-building skills
Ability to operate in a fast-paced, distributed environment
Alignment with Muck Rack’s core values: Customer Devotion, Resilience, Transparency, Ownership
Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery

Responsibilities

Build and close a pipeline of expansion opportunities across existing SMB & MM customers
Partner with SMB & MM Customer Success Managers to identify whitespace and growth opportunities
Prospect into the existing customer base through outbound outreach and internal referrals
Sell across Muck Rack’s product suite (Media Intelligence, Press Release, Social Listening, Gen Pulse, etc.)
Accurately forecast monthly and quarterly expansion bookings
Own account and territory planning in partnership with your CSM pod
Drive pipeline creation, conversion, and deal progression across expansion opportunities
Collaborate cross-functionally to ensure alignment across sales and customer success

Benefits

Home office stipend, phone and internet reimbursement, coworking membership
Virtual and in-person team bonding (lunches, events, competitions)
Competitive geo-neutral pay in the U.S.
Annual reviews to ensure equity and market alignment
Standardized bonus or commission structure
401(k) with employer contributions
Equity opportunities
Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
100% premium coverage for individuals on high-deductible plans
24/7 Virtual Care and Employee Assistance Program
Employer-funded HSA contributions and other pre-tax benefits
Quarterly wellness stipend and free Headspace subscription
4+ weeks of PTO, plus paid sick and mental health days
13 paid holidays with the option to swap for personal days
Up to 16 weeks of fully paid parental leave
Transparent pathways for internal mobility and promotion
Bi-annual performance reviews, team workshops, and leadership training
Unlimited access to Coursera and O’Reilly
2 additional PTO days annually for learning and development