Customer Service - Account Executive

Englewood Lab, Inc. • Totowa, NJ

1d

About The Position

The Account Executive will support assigned customer accounts by ensuring the timely and accurate processing of purchase, work, and batch orders. This role acts as a key liaison between customers and internal departments to support order fulfillment, maintain communication, and ensure customer requirements are met.

Requirements

• 3–8 years of experience in customer service, account coordination, or sales support in a manufacturing environment.
• Strong organizational and communication skills.
• Detail-oriented with the ability to manage multiple tasks simultaneously.
• Basic analytical and problem-solving skills.
• Proficient in MS Office (Excel, Word, Outlook, PowerPoint).
• Ability to work in a fast-paced, deadline-driven environment.
• Ability to lift and carry up to 10–15 pounds.

Nice To Haves

• Bachelor’s degree in Business or related field preferred.
• Experience with ERP/MRP systems is a plus.

Responsibilities

• Support assigned accounts and maintain regular communication with customers using PO trackers.
• Respond to customer inquiries and provide updates on order status, timelines, and deliverables.
• Escalate issues or risks to management as needed.
• Monitor and facilitate the release of materials and finished goods to meet committed delivery dates.
• Coordinate batch/work order requirements with the Planning Department on a weekly basis.
• Ensure accuracy of customer orders, data entry, and documentation.
• Issue monthly MRP reports to customers supplying components.
• Issue Monthly Excess Inventory Reports as required.
• Assist in preparing monthly status reports for Customer Service leadership.
• Provide pricing to customers for ancillary services as needed.
• Initiate pricing requests and follow up to ensure completion.
• Maintain and update customer portals and internal systems.
• Work with internal teams including Planning, Production, and Quality to support order execution.
• Attend Gate Review meetings and Line Trials as required.
• Support process improvements and departmental initiatives.
• Perform other duties as assigned by manager.

Benefits

• Medical, Dental, Vision, Life
• PTO
• Special Paid Leave for employees’ personal events
• Company Paid Holidays
• 401(k) employer match
• Year-End Gift

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees