Customer Service Executive

Bimbo Bakeries USA

19h • $127,600 - $178,600 • Hybrid

About The Position

This position is responsible for the sales and profit of all Bimbo Bakeries USA (BBU) products within assigned customers. The role involves managing corporate selling efforts, including promotional strategies, new items, displays, and marketing initiatives. The Customer Service Executive will build and maintain solid business relationships with all decision-makers within the customer accounts, as well as with internal business unit partners. Bimbo Bakeries USA is the largest baking company in the world, with over 20,000 associates, and is known for brands such as Arnold®, Brownberry®, Oroweat® bread, Thomas’® English muffins, Sara Lee®, Entenmann’s®, and Marinela® cakes.

Requirements

• Bachelor Degree in business or related field
• 5-7 years of related experience in customer relations or sales
• Ability to work independently with limited supervision but maintain strong cross-functional relationships across teams
• Accountable to lead entire projects having modest scope/impact or portions of projects having considerable scope/impact to business results
• Ability to manage an advanced area of work
• Ability to manage a moderately complex problem
• Ability to exchange detailed information and communicate messages to reach consensus
• Ability to manage a project budget
• Seek potential new business and perform special projects and assignments as requested by Leadership
• Ability to provide a high level of customer support and service
• Results achiever
• Experience and expertise in customer negotiations
• Ability to create and manage promotional plans; develop/understand analytics around all trade metrics and their mutual relationship (ie; understand cost/retail/margin/offline trade/trade efficiencies/etc.)
• Excellent presentation and communication skills required
• Excellent written and oral communication skills, as well as the ability to effectively negotiate and influence others
• Excellent organizational and planning skills
• Computer skills and proficiency, specifically PowerPoint, Excel, and Word, SharePoint and Outlook is required
• Strong analytical skills including financial reporting
• Strong working knowledge of sales processes and procedures, space management programs and DSD operations

Nice To Haves

• CPG/DSD experience is a plus
• Strong project management skills
• At least 6 months experience leading and influencing others
• Bilingual - English/Spanish a plus
• P&L, business analysis & merchandising experience preferred
• Knowledge of IRI, and margin miner a plus

Responsibilities

• Ensure compliance with all BBU safety programs promoted by the organization.
• Ensure a safe working environment for all associates through safety programs promoted by the organization.
• Responsible for improving overall sales of all BBU company products in all assigned major customers.
• Provide leadership and direction for all assigned customer activities serving as a liaison between Customer team and Sales Operations organization.
• Provide strategic direction and a plans for assigned customers that intend to positively impact and influence BBU’s short and long-term strategic priorities.
• Develop and implement commercial bakery strategies utilizing BBU’s strategic brands to develop customer’s category and increase BBU share.
• Responsible for any headquarter and member/group level business reviews with assigned customers.
• Convey timely contracts, incentive programs and marketing initiatives, and maintain up to date customer pricing files both internally via BBU’s systems and with within customer’s systems.
• Garner competitive Intel and develop action items that bring about overall improvement to BBU strategic brand portfolio.
• Responsible for pre and post analysis on all promotions, in tandem with Customer Planning team, to identify and correct missed opportunities.
• Functionally partner with Customer Planning and Sales Operations teams to maximize strategic priorities including growth and profitability in sales and freshness.
• Work with Finance team to create annual customer budgets and manage overall customer spend including, but not limited to, temporary pricing changes, promotional activity, marketing programs, marketing contracts, display execution, category management.
• Full year projection and volume forecast accuracy.
• Develop and present business plans to attain sustainable growth and achieve true profits on an as-directed cadence.
• Responsible for cultivating and maintaining long-term productive relationships with all retail customers assigned.
• Provide strategic direction that influences BBU’s short and long-term decision making.
• Represent the company professionally during customer interaction and business activities.
• Additional duties as assigned. i.e. Corporate Brands Ownership, Import & Snack Management, Etc.

Benefits

• Competitive pay and benefits
• Safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves
• Salary Range: $127,600 - $178,600
• Annual Bonus Eligibility
• Comprehensive Benefits Package
• Paid Time Off
• 401k & Company Match

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1-10 employees