Customer Service and Executive Support Specialist

NielsenIQ•Chicago, IL

18h•$40,000 - $50,000•Onsite

About The Position

We are seeking a dedicated and dynamic individual to join our corporate headquarters team as a Customer Service and Executive Support Specialist. This role is pivotal in ensuring exceptional customer service, engaging visitor experiences, and providing comprehensive support to our executive team. The ideal candidate will possess strong collaboration skills and a passion for delivering outstanding service. Work schedule: 7:30 am to 4:00 pm. 30 minute lunch. Must have flexible hours if need changes, 40 hours per week, evenings as needed travel as needed but rare.

Requirements

Experience: Minimum of 3 years in a customer service, executive support, or administrative role, preferably in a corporate setting.
Skills: Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficiency in Microsoft Office Suite and financial management software.
Attributes: Professional demeanor, proactive attitude, and a team player. Ability to handle confidential information with discretion.

Nice To Haves

Education: Bachelor’s degree in Business Administration, Finance, Communications, or a related field preferred.

Responsibilities

Customer Service Excellence: Provide top-tier customer service to clients, partners, and visitors, ensuring all interactions are handled professionally and efficiently.
Visitor Engagement: Greet and assist visitors, ensuring a welcoming and informative experience. Manage visitor logs and coordinate with relevant departments for seamless visitor interactions.
Executive Support: Assist executives with scheduling, travel arrangements, meeting coordination, and other administrative tasks. Ensure executives are well-prepared for meetings and events.
Collaboration: Work closely with various departments to ensure smooth operations and effective communication. Foster a collaborative environment to achieve company goals.
Problem Solving: Address and resolve customer inquiries and issues promptly. Escalate complex issues to appropriate departments when necessary.
Administrative Duties: Manage office supplies, handle correspondence, and maintain organized records. Support office management tasks as needed.
Financial Management: Assist with budgeting, expense tracking, PO filing and financial reporting. Ensure accurate and timely processing of invoices and reimbursements. Support financial planning and analysis activities.
Tactical and Hands-On Work: Meeting set ups and break downs including chairs, tables, flip charts, food coordination, clean up, etc. Provide on-site facility support such as photographing office details, purchasing and neatly stocking office and pantry supplies, providing signage support, etc. Perform other hands-on tasks, inspections and filing work orders to ensure the office runs smoothly.

Benefits

Flexible working environment
Comprehensive healthcare plan (medical, Rx, dental, and vision).
Flexible spending accounts and a Health Savings Account (including company contributions).
Life and AD&D insurance.
401(k) retirement plan including company matching contributions.
Disability insurance.
Tuition Reimbursement.
Discretionary paid time off program and 11 paid holidays.
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)