Executive Assistant (Customer Support Specialist)

Lago

21h • Remote

About The Position

The Executive Assistant provides high-level administrative and operational support to BGOS leadership and company ownership for their coaching practice. This role ensures seamless execution of scheduling, communications, and content coordination that enable the BGOS team to deliver exceptional training, coaching, and community experiences. The position plays a critical role in maintaining organized operations, supporting coach community engagements, and optimizing internal systems and collateral.

Requirements

• Minimum 3+ years of relevant experience in an Executive Assistant or Administrative role
• Experience supporting executives or leadership teams in a fast-paced environment
• Demonstrated proficiency in calendar management, digital collaboration tools, and administrative systems
• Strong written and verbal communication skills in English
• Ability to effectively operate and collaborate in a remote work environment
• Basic mathematical and reasoning abilities
• High level of discretion, professionalism, and organizational skills

Nice To Haves

• Experience working within a business operating system (e.g., EOS – Entrepreneurial Operating System or similar)
• Familiarity with community platforms such as Mighty Networks or similar tools
• AI proficiency with tools used for content creation, editing, or workflow automation
• Bilingual ability (English/Spanish)
• Experience in SaaS or coaching/training organizations

Responsibilities

• Manage and coordinate complex calendars
• Provide direct executive assistant support to ownership, including ownership coaching practice coordination and administrative needs
• Deliver real-time operational support during Coach Community Gatherings, including uploading materials, managing communications, and coordinating digital platforms (e.g., Mighty Networks, WhatsApp)
• Maintain and update BGOS collateral and training materials with a high level of accuracy and organization
• Ensure all meeting materials, agendas, and resources are prepared and accessible in advance of BGOS sessions and Coach Community gatherings
• Support internal communication flow across BGOS team members to ensure alignment and execution
• Assist in organizing and maintaining BGOS systems, documentation, and digital assets
• Identify opportunities to improve efficiency in administrative workflows and implement solutions
• Utilize artificial intelligence (AI) tools to enhance, optimize, and streamline collateral and administrative processes where applicable

Benefits

• Remote Work: Work from anywhere—our team is global, and we value work-life balance.
• Growth Opportunities: As a key player i you’ll have the chance to shape your role and grow with us.
• Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed