Customer Account Executive, Enterprise

Ironclad•New York, NY

2d•$140,000 - $165,000

About The Position

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from Rivian to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn. Role Summary The Enterprise Customer Account Executive is responsible for driving retention and growth across a portfolio of strategic, upmarket customers. This role owns the end-to-end renewal motion while identifying and closing expansion opportunities within the installed base. Working in close partnership with Enterprise Account Executives and cross-functional teams, the CAE ensures disciplined commercial execution, strong forecast accuracy, and consistent customer outcomes. This role requires a balance of strategic thinking, data-driven decision making, and hands-on execution.

Requirements

At least 1 year in Sales role
Proven experience owning and executing complex renewal motions end-to-end
Demonstrated ability to identify, build, and close upsell and cross-sell opportunities within an installed base
Strong commercial acumen, including pricing strategy, negotiation, and deal management
Ability to analyze customer data and translate insights into actionable plans
High level of organization with strong pipeline management and forecast accuracy
Experience working cross-functionally with Sales, Customer Success, Product, and Support teams
Ability to manage multiple accounts and priorities in a fast-paced, high-growth environment
Strong communication skills with experience navigating multiple stakeholders, including executive audiences
Trusted advisor mindset with the ability to balance customer advocacy and commercial outcomes
Proactive, ownership-driven approach with a focus on execution and results

Benefits

100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
Market-leading leave policies, including gender-neutral parental leave and compassionate leave
Family forming support through Maven for you and your partner
Paid time off - take the time you need, when you need it
Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
Mental health support through Modern Health, including therapy, coaching, and digital tools
Pre-tax commuter benefits (US Employees)
401(k) plan with Fidelity with employer match (US Employees)
Regular team events to connect, recharge, and have fun
And most importantly: the opportunity to help build the company you want to work at
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.