About The Position

Marks & Spencer is hiring a Customer Assistant for its in-store bakery at the new Speke New Mersey store. This is a hands-on, fast-paced role focused on preparing and presenting fresh bakery products, maintaining food quality and safety, keeping shelves full, and delivering fast, high-quality customer service. The role requires balancing efficiency with safe working practices, particularly during busy periods, and working closely with colleagues to maintain a high standard of output. The successful candidate will be adaptable and willing to work across different roles as required by the store. The position involves working with specialist cutting equipment, so applications from people under 18 cannot be considered. M&S describes itself as committed to inclusion, diversity, and equal opportunities, and says it is happy to discuss smart or flexible working.

Requirements

  • Applicants must be at least 18 years old because the role involves specialist cutting equipment.
  • Passion for food and attention to detail.
  • Ability to work efficiently and safely in a tough, fast-paced environment.
  • Ability to work collaboratively as part of a team.
  • Flexibility and adaptability to work across different roles as needed.

Responsibilities

  • Prepare and deliver fresh bakery products, including hot bread.
  • Maintain high standards of food quality and safety.
  • Manage demand and keep shelves stocked and products available.
  • Balance speed and efficiency with safe working practices, including during peak hours.
  • Provide fast, high-quality customer service.
  • Work closely with colleagues to maintain quality and output.
  • Adapt to store needs and work across different roles as required.
  • Use digital tools to enhance the customer experience and support sales and service.
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