About The Position

M&S is hiring a Customer Assistant for its Instore Bakery at the Speke New Mersey store. The role involves working with fresh bakery products in a fast-paced environment, delivering hot bread and providing fast, high-quality customer service. You will maintain food quality, safety, freshness and product availability, including during peak hours, while balancing speed with safe working practices. The work requires attention to detail, flexibility across store roles, and close teamwork. The role uses specialist cutting equipment and is not open to applicants under 18. The stated Week 1 work pattern is Sunday 8:00–4:00, Monday 11:00–7:00, Wednesday 11:00–7:00, Thursday 10:00–6:00, and Friday 12:00–7:00.

Requirements

  • Applicants must be at least 18 years old because the role involves specialist cutting equipment.
  • A passion for food and commitment to high standards.
  • Attention to detail and ability to work quickly in a fast-paced environment.
  • Ability to balance speed with safety and manage demand during busy periods.
  • Teamwork and flexibility to work across roles as needed.

Responsibilities

  • Deliver hot bread and provide fast, high-quality customer service.
  • Maintain high standards of food quality and safety.
  • Manage demand and keep bakery shelves full to support product freshness and availability.
  • Balance efficiency and speed with safe working practices, including during peak hours.
  • Work closely with colleagues to deliver fast, high-quality output.
  • Adapt to store needs by working across different roles as required.
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