Customer Assistance Representative Sr. - Long Beach Airport

Enterprise Mobility • Long Beach, CA

5d • Onsite

About The Position

Enterprise Mobility is hiring a Customer Assistance Representative Sr. for its Enterprise brand at Long Beach Airport. The role provides customer service primarily face-to-face, while also assisting customers by phone and supporting branch and rental needs. Through local training and hands-on experience, the representative provides administrative support, serves customers, and acts as a rental backup in a large home-city branch or airport location.

This is a full-time position based at 4100 E. Donald Douglas Dr., Long Beach, CA 90808. The starting pay is $19.75 per hour, based on a 40-hour workweek. Except for religious observances, the role requires open availability to work days, nights, weekends, and holidays.

Requirements

• Must be at least 18 years old.
• Valid driver's license required.
• High school diploma or GED equivalent required.
• At least one year of prior sales experience required; retail or other customer-facing experience preferred.
• Must have open availability and be able to work full time (40 hours per week) days, nights, weekends, and holidays, apart from religious observances.
• Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.

Nice To Haves

• Retail or other customer-facing sales experience preferred.

Responsibilities

• Assist customers in person and by phone, provide customer service, and assess rental needs.
• Greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Help assess the condition of rental vehicles upon return.
• Process returns, check-ins, and exit kiosk transactions.
• Explain rental terms and conditions, vehicle features, and other services.
• May sell optional protection products, upgrades, fuel options, and additional equipment.
• Notify management of known vehicle problems and required maintenance.
• Clean vehicle interiors and exteriors by hand or using washing equipment when needed.
• Perform administrative and basic accounting functions, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
• Perform other miscellaneous and backup job-related duties as assigned.

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended health benefits, including medical, prescription drug, dental, and vision coverage
• Life insurance
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED