Customer Assistance Representative - Eugene Airport

Enterprise•Eugene, OR

12d•Onsite

About The Position

Enterprise Mobility is hiring a Customer Assistance Representative Sr (CAR Sr) for the National/Alamo brands at the Eugene Airport location. The role provides customer service primarily face-to-face, supporting internal and external customers with branch and rental needs. Through local training and hands-on experience, the representative provides administrative support, serves customers, and acts as a rental backup in a large home-city branch or airport location. The position pays $17 per hour, with opportunities for bonuses.

Requirements

Must be at least 18 years old.
High school diploma or GED equivalent required.
Must have a valid driver's license.
No more than two moving violations and/or at-fault accidents on the driving record in the past three years.
No drug- or alcohol-related conviction on the driving record in the past three years.
Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.

Responsibilities

Assist customers in person and by phone, assess their rental needs, and provide a high level of customer service.
Greet customers in a friendly and timely manner and provide directions and general assistance.
Help assess the condition of rental vehicles upon return.
Process vehicle returns, check-ins, and exit kiosk transactions.
Represent and market the company while safely and courteously picking up or dropping off customers, and assist customers as needed.
Explain rental terms and conditions, vehicle features, and other services.
May sell optional protection products, upgrades, fuel options, and additional equipment.
Notify management of known vehicle problems and required maintenance.
Clean vehicle interiors and exteriors by hand or using washing equipment when needed.
Perform administrative and basic accounting tasks, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
Answer incoming calls about reservations, rates, and general questions; provide information and resolve issues for customers, other branches, insurance companies, dealerships, repair shops, and other vendors.
Make outgoing calls for callback management, accounts receivable, and other assigned purposes.
Perform miscellaneous and backup job-related duties as assigned.