Customer Assistance Representative III Temporary

State of Oklahoma•Wilburton, OK

4d•Onsite

About The Position

The Customer Assistance Representative III Temporary is a frontline customer-service position at the county health department in Wilburton, Oklahoma. The role helps customers seeking services and information by registering clients and patients, collecting demographic and billing information, answering questions and phones, scheduling appointments, entering data, filing, and responding to customer needs. Responsibilities also include processing WIC benefits, accepting and documenting payments, and using the Oklahoma Health Care Authority Medicaid website to check eligibility and submit or reinstate coverage applications. The position maintains client and departmental records, inventories, and expenditure statements; reconciles records; prepares correspondence, forms, reports, and program materials; and handles routine mail, document review, and data corrections. Office presence is an essential function, and the employee must complete job-related travel associated with the position. The position is part-time and temporary, scheduled Monday through Friday for 20 hours per week. Work is performed in an office setting with climate control and moderate noise. Compensation is up to $19.71 per hour, based on education and experience.

Requirements

One year of clerical office-work experience plus three years of experience in customer service, processing tax returns, bookkeeping, or closely related work; or the stated equivalent combination of education and experience.
As an alternative, the posting specifies customer service representative experience plus three years of experience in customer service, processing tax returns, bookkeeping, or closely related work.
The education substitution is 30 semester hours of college, including six semester hours in business or public administration, for the required experience, in addition to three years of customer service, tax-return processing, bookkeeping, or closely related experience.
Knowledge of state laws and rules concerning agency business operations, accounting principles and practices, business organizations, office practices, business arithmetic, research methods and techniques, training principles and techniques, and supervisory principles and practices.
Ability to read and interpret laws; communicate effectively orally and in writing; establish and maintain effective working relationships; apply laws and rules to individual situations; organize and direct others' work; and construct reports.
Willingness to complete all job-related travel associated with the position.
Ability to be present in the office, an essential function of the job.

Responsibilities

Serve as a frontline customer-service contact for county health department clients and register clients and patients.
Collect demographic and billing information, enter billing data, accept and document payments, and process WIC benefits.
Answer telephones and customer questions, take messages, disseminate information, and coordinate with other departments.
Schedule appointments and provide general information to the public.
Use the Oklahoma Health Care Authority Medicaid website to check patient eligibility and complete applications for new or reinstated coverage.
Enter, retrieve, proof, and correct data using a computer or other data-processing equipment.
File and maintain client records; prepare program reports and correspondence, forms, and other reports.
Maintain records such as perpetual supply and material inventories and expenditure statements, and reconcile departmental records with central records.
Initiate and handle correspondence concerning agency or program rules, policies, procedures, or requirements.
Sort, open, distribute, collect, and deliver mail; perform sorting, filing, posting, and recording tasks.
Review reports and other documents for completeness, appropriateness, adequacy, and conformity with requirements, and follow up on discrepancies.
Receive or deliver materials and equipment.
Support the agency's mission, values, policies, procedures, confidentiality standards, and code of ethical behavior.
Work effectively in a team and assist peers.
Complete other duties as assigned.