Customer Experience Representative - Long Beach
About The Position
Enterprise Mobility’s National/Alamo brand is hiring a full-time Customer Experience Representative (CXR). The role provides friendly, efficient customer service and handles rental transactions, including verifying and documenting driver information to support timely rental and return experiences. The position is located at 4100 E. Donald Douglas Dr., Long Beach, CA 92808. Starting pay is $18.50 per hour, with the opportunity to earn an additional $2–$4 per hour in bonuses or incentives. This is a union position with a schedule determined by shift bid and a 40-hour work week. Open availability is required, including days, evenings, nights, weekends, and holidays.
Requirements
- At least 1 year of sales experience.
- At least 18 years old.
- High school diploma or GED equivalent.
- Authorized to work in the United States without requiring current or future work authorization sponsorship from the company.
- Open availability to work 40 hours per week on a flexible schedule, including days, evenings, weekends, and holidays, apart from religious observation.
- Valid, unrestricted driver's license.
Responsibilities
- Greet customers professionally, pleasantly, and promptly.
- Explain rental terms and conditions, vehicle features, and other services while providing efficient customer service.
- Use company-approved sales and service techniques to identify customer needs and offer protection products, upgrades, fuel options, and additional equipment.
- Assist customers with directions, maps, local area information, and relevant service information.
- Answer incoming calls about reservations, rate quotes, and general questions, and provide information and resolutions for customers, other branches, and vendors.
- Make outgoing calls for callback management and other assigned purposes.
- Help assess rental vehicle condition upon return.
- Notify management of known customer or vehicle problems and required vehicle maintenance.
- Build knowledge and skills through on-the-job development and company-sponsored classroom training.
- Perform assigned miscellaneous and backup duties.
- Seek to improve performance through self-assessment, skill development, training, and goal setting.
- Maintain reliable attendance and punctuality.
Benefits
- Paid time off
- Employee rental car discounts
- Retirement savings plan including 401(k) with matching profit sharing
- Health insurance
- Life insurance
- Dental insurance
- Vision insurance
- Training and development
- Up to $2–$4 per hour in bonuses or incentives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
