Customer Experience Representative
About The Position
The Customer Experience Representative (CER) acts as a liaison among departments including the cash office, customer service, and returns. The role handles customer inquiries and provides solutions that consider the interests of both BrandsMart USA and the customer. The CER communicates with multiple departments, buyers, management, and retail store personnel to resolve inquiries. Responsibilities span cashiering, returns, and customer service. The position may also receive and document customer repairs at specific locations and prepare transfer forms to track merchandise for safe transport to the BrandsMart Service Center. The duties listed describe the general nature and level of work and are not exhaustive.
Requirements
- Education and experience equivalent to high school graduation, or another combination of education, training, or experience that provides the knowledge, skills, and abilities to perform the role’s requirements.
- No prior experience is required.
- Ability to read and write fluently in English, or another language as may be required, sufficiently to communicate with customers and read invoices, repair orders, faxed requests, and similar written materials.
- Basic math skills, including multiplication, addition, subtraction, and division, to verify amounts and costs of repairs and parts, and quantities as required.
Nice To Haves
- Prior retail and/or customer service experience is preferred.
Responsibilities
- Operate cash terminals and verify purchase prices.
- Process payments.
- Clean and maintain the cash office.
- Detect common signs of shoplifting, theft, and other security risks and promptly communicate potential problems to store management.
- Know and apply BrandsMart USA return and exchange policies.
- Handle customer inquiries quickly, courteously, and efficiently.
- Provide solutions with minimum supervision.
- At specific locations, receive and document customer repairs.
- Prepare transfer forms to track merchandise and support its safe transport to the BrandsMart Service Center.
- Handle incoming customer calls about inquiries quickly, courteously, and efficiently.
- Assist customers with delivery-related inquiries.
- Communicate with departments, buyers, management, and retail store personnel to find resolutions for customer inquiries.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
