Customer Application Engineer

The Customer Application Engineer will be responsible for managing customer relationships and providing technical expertise for a portfolio of clients in the US. They will process customer requests, troubleshoot code and SQL issues, and provide training and support for partners and customers. The ideal candidate will have experience in technical support, customer management, and object-oriented language development, as well as strong communication and prioritization skills. The role offers a stimulating work environment focused on innovation, a solid training and internal mobility program, and full benefit packages with quarterly bonuses and shared incentives.

• Manage customer relations on the application
• Act as dedicated contact for the customer administrator of the Ivalua solution on 1 to 5 accounts
• Responsible for customers' satisfaction by providing attention and technical expertise
• Conduct weekly meetings (prioritization of requests) and monthly meetings (maintenance report, improvement plan and new subjects) with the customer and the integrator partner
• Follow-up, qualification, and prioritization of customer requests
• Troubleshoot code and SQL issues
• Stay up to date with trends with new syntax, query optimization, and prior knowledge of C# .NET & SQL frameworks to best support existing and future Ivalua customers
• Analyze needs, deviations and customer processes in connection with project engineers, production of costs of requests
• Parameterize the solution and reduction of specific code
• Prepare the upgrade: generic and specific code (to be reduced), parameters, tests
• Customer acceptance and production
• Customer support and follow-up of associated anomalies
• Training in new and advanced products. Support for partners and customers
• Feedback to R&D of customer needs and projects
• Punctual participation in customer specification and configuration workshops

• Experience as a developer in object-oriented language (ideally C#) acquired through at least projects, internships or work-study.
• Mastery of SQL (writing and optimizing queries).
• Experience in technical support, and if possible customer management.
• Excellent written and verbal communication skills and at ease in a multicultural environment.
• Strong autonomy and good management of priorities.
• Desire to develop customer relationship management skills.
• Experience on L3/L4 Software Product Technical Support Process.