Customer Application Engineer

The job overview for this role is that the company is seeking a Software Customer Support Engineer to join their growing Customer Support team. The engineer will be responsible for managing customer relationships and providing technical expertise for a portfolio of clients in the US. They will handle customer requests, troubleshoot code and SQL issues, and stay up to date with new trends and technologies. The engineer will also be involved in analyzing customer needs and processes, as well as parameterization of requests.

Management of customer relations on the application

Dedicated contact for the customer administrator of the Ivalua solution on 1 to 5 accounts

Responsible for your customers satisfaction by providing attention and technical expertise

Weekly meeting (prioritization of requests) and monthly meeting (maintenance report, improvement plan and new subjects) with the customer and the integrator partner

Follow-up, qualification, and prioritization of customer requests

Expertise needed in troubleshooting code and SQL issues

Staying up to date with trends with new syntax, query optimization, and

Prior knowledge of C# .NET & SQL frameworks to best support existing and future Ivalua customers

Ability to communicate well with customers and team members

Analysis of needs, deviations and customer processes in connection with project engineers, production of costs of requests

Parameterization of

• Experience in customer support or technical support roles
• Knowledge of troubleshooting code and SQL issues
• Familiarity with C# .NET and SQL frameworks
• Strong communication skills
• Ability to manage customer relationships and provide technical expertise
• Experience in analyzing customer needs and processes
• Ability to prioritize and manage customer requests
• Familiarity with software upgrades and testing processes
• Training and support experience with new products
• Ability to provide feedback on customer needs and projects
• Willingness to participate in customer workshops and meetings

• Stimulating work environment focused on innovation
• Global team with diversity and talented colleagues
• Solid training and internal mobility program
• Full benefit packages with quarterly bonuses and shared incentives
• Social events organized regularly
• Agility, pragmatism, enthusiasm, reliability, and continuous learning and improvement