Customer Application Engineer

The job overview for the Customer Application Engineer role is to be a dedicated contact for customers and partners, providing technical expertise and managing customer relations on the maintenance of IVALUA procurement solutions. The engineer will handle customer requests, troubleshoot code and SQL issues, and stay up to date with new trends and technologies. They will also analyze customer needs and processes, and work with project engineers to produce cost estimates for change requests. Effective communication with customers and team members is essential for success in this role.

Management of customer relations on the application

Dedicated contact for the customer administrator of the Ivalua solution on 1 to 5 accounts

Responsible for your customers satisfaction by providing attention and technical expertise

Weekly meeting (prioritization of requests) and monthly meeting (maintenance report, improvement plan and new subjects) with the customer and the integrator partner

Follow-up, qualification, and prioritization of customer requests

Expertise needed in troubleshooting code and SQL issues

Staying up to date with trends with new syntax, query optimization, and 

Prior knowledge of C# .NET & SQL frameworks to best support existing and future Ivalua customers

Ability to communicate well with customers and team members

Analysis of needs, deviations and customer processes in connection with project engineers, production of costs of requests

• Experience in customer support or customer relations management
• Technical expertise in troubleshooting code and SQL issues
• Knowledge of C# .NET and SQL frameworks
• Ability to stay up to date with new syntax and query optimization
• Strong communication skills with customers and team members
• Ability to analyze customer needs and deviations in connection with project engineers
• Familiarity with parameterization of solutions and reduction of specific code
• Experience in preparing and implementing upgrades
• Training and support for partners and customers
• Ability to provide feedback to R&D on customer needs and projects
• Willingness to participate in customer specification and configuration workshops

• Stimulating work environment focused on innovation
• Global team with diversity and talented colleagues
• Solid training and internal mobility program
• Full benefit packages with quarterly bonuses and shared incentives
• Social events organized regularly
• Agility, pragmatism, enthusiasm, reliability, and continuous learning and improvement