Customer Advocate Management Trainee

Kia of Old Saybrook•New London, CT

14d•$55,000 - $85,000•Onsite

About The Position

Whether you see yourself in sales, as a Sales Manager, Service Manager, Finance Manager, or a Used Car Manager, as a Customer Advocate manager in training, you can count on a career path with a clear beginning and an open end that’s full of opportunities. With training, development, mentoring, and a culture of promotion from within, you’ll always be progressing in your career. A come interview with a manager who started their career as a Customer Advocate.

Requirements

High school Diploma
Strong written and verbal communication skills
Able to build relationships with associates and clients, establishing long-term partnerships
Outgoing and inviting personality, able to establish trust quickly
Driven to achieve and to service clients

Nice To Haves

Work with the latest technology

Responsibilities

Navigate clients through the sales process, establishing trust and selling value throughout
Assist customers in selecting a vehicle by asking questions and listening carefully to their responses
Direct clients to online tools available for reviewing vehicle options, packages, features
Prepare & present demo vehicles so latest technology is enabled & ready for display (Bluetooth, navigation, green fuel options, hybrid tools, etc.)
Explain product performance and benefits
Describe all optional equipment available for customer purchase
Perform high-quality, professional, and knowledgeable presentation and demonstration of new/used vehicles
Work closely with Sales Manager on pricing tiers associated with different model & their respective technology options
Prepare email collateral for clients in anticipation of scheduled appointments, making sure clients are informed before they walk into the dealership