Customer Advisor

CarMax • Seattle, WA

5d • Onsite

About The Position

As a Customer Advisor at CarMax, you will help deliver an exceptional customer experience and serve as the primary liaison between customers and service technicians. You will promote transparency and trust throughout the service and repair process in a fast-paced, customer-focused environment.

The role involves greeting service customers, managing communications and vehicle-status updates, preparing and processing repair orders, consulting with customers about recommended repairs, handling service payments, and keeping documentation accurate. Customer Advisors also follow CarMax Environmental, Health and Safety requirements and maintain a clean, orderly work area.

Requirements

• Exceptional communication and interpersonal skills, both in person and over the phone.
• Strong customer service focus and commitment to providing an iconic customer experience.
• Ability to read, interpret, and maintain accurate records using intermediate computer skills.
• Collaborative mindset and ability to work effectively across departments.
• Comfort with performing multiple tasks in a fast-paced, dynamic setting.
• Ability to stand or walk for extended periods and work flexible shifts, including nights, weekends, and holidays.
• Commitment to safety standards and compliance, including proper use of personal protective equipment and adherence to CarMax policies.

Responsibilities

• Greet service customers warmly and professionally.
• Assist with incoming calls and provide timely updates on vehicle status.
• Create and process repair orders accurately and route them to technicians.
• Review and finalize repair documentation for accuracy before invoicing.
• Consult with customers about recommended repairs and obtain approvals for Extended Service Policy claims.
• Handle service payments and cash management with precision and integrity.
• Balance multiple priorities in a high-energy environment and resolve customer concerns promptly.
• Follow CarMax Environmental, Health and Safety requirements and maintain a clean and orderly work area.

Benefits

• Paid sick time: eligible associates can accrue up to 48 hours per year.
• Paid vacation time: eligible associates receive 80 to 200 hours per year after a 90-day waiting period, depending on years of continuous service.
• Paid scheduled holidays: eligible associates receive 8 hours of pay for each of 6 scheduled holidays per year, plus 1 floating holiday.
• Holiday premium pay for eligible associates who work on a scheduled holiday due to business need.
• Full-time salaried associates receive paid time away as needed for sick leave, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed