Customer Advisor

CarMax • Lynnwood, WA

4d

About The Position

As a Customer Advisor at CarMax, you will deliver an exceptional customer experience and serve as the primary liaison between customers and technicians throughout the service and repair process. You will help ensure transparency and trust while working in a fast-paced, customer-focused environment. CarMax describes itself as the nation’s largest used-car retailer, with more than 250 store locations and over 30,000 associates. The company emphasizes customer experience, innovation, community involvement, transparency, and integrity.

Requirements

• Exceptional communication and interpersonal skills in person and over the phone.
• Strong customer-service focus and commitment to providing an iconic customer experience.
• Ability to read, interpret, and maintain accurate records using intermediate computer skills.
• Ability to collaborate effectively across departments.
• Comfort performing multiple tasks in a fast-paced, dynamic setting.
• Ability to stand or walk for extended periods.
• Ability to work flexible shifts, including nights, weekends, and holidays.
• Commitment to safety standards and compliance, including proper use of personal protective equipment (PPE) and adherence to CarMax policies.

Responsibilities

• Greet service customers warmly and professionally, delivering outstanding customer service.
• Assist with incoming service calls and provide timely updates on vehicle status.
• Create and process repair orders accurately and route them to technicians.
• Review and finalize repair documentation for accuracy before invoicing.
• Consult with customers about recommended repairs and obtain approvals for Extended Service Policy (ESP) claims.
• Handle service payments and cash management accurately and with integrity.
• Balance multiple priorities and resolve customer concerns promptly in a fast-paced environment.
• Follow Environmental, Health and Safety (EH&S) requirements and maintain a clean, orderly work area.

Benefits

• Paid sick time for full-time hourly or commission/incentive-eligible associates, accrued up to 48 hours per year.
• Paid vacation for full-time hourly or commission/incentive-eligible associates, ranging from 80 to 200 hours per year depending on continuous service, after a 90-day waiting period.
• Six paid scheduled holidays per year, with eight hours of pay for each, plus one floating holiday for eligible associates.
• Holiday Premium Pay for eligible associates who work on a scheduled holiday due to business need.
• Full-time salaried associates receive paid time away as needed for sick time, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed