Customer Advisor in Service

CarMax • Pharr, TX

1d • Onsite

About The Position

The Customer Advisor at CarMax is the primary liaison between service customers and technicians, helping ensure transparency and trust throughout the service and repair process. The role delivers an exceptional customer experience in a fast-paced, customer-focused environment. Responsibilities include greeting customers, managing service communications, preparing and processing repair orders, consulting with customers about recommended repairs, handling payments, and maintaining accurate documentation. The position requires working flexibly, including nights, weekends, and holidays, and following CarMax safety requirements.

Requirements

• Exceptional communication and interpersonal skills, in person and over the phone.
• Strong customer-service focus and commitment to providing an iconic customer experience.
• Ability to read, interpret, and maintain accurate records using intermediate computer skills.
• Collaborative mindset and ability to work effectively across departments.
• Comfort performing multiple tasks in a fast-paced, dynamic setting.
• Ability to stand or walk for extended periods.
• Ability to work flexible shifts, including nights, weekends, and holidays.
• Commitment to safety standards and compliance, including proper use of personal protective equipment (PPE) and adherence to CarMax policies.

Responsibilities

• Greet service customers warmly and professionally and provide outstanding customer service.
• Assist with incoming calls and provide timely updates on vehicle status.
• Create and process repair orders accurately and route them to technicians.
• Review and finalize repair documentation for accuracy before invoicing.
• Consult with customers about recommended repairs and obtain approvals for Extended Service Policy (ESP) claims.
• Handle service payments and cash management accurately and with integrity.
• Balance multiple priorities in a high-energy environment and resolve customer concerns promptly.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean, orderly work area.

Benefits

• Paid sick time: up to 48 hours per year, accrued per pay period, for eligible full-time hourly or commission/incentive associates.
• Paid vacation: 80 to 200 hours per year after a 90-day waiting period for eligible full-time hourly or commission/incentive associates, depending on years of continuous service.
• Six paid scheduled holidays per year, at eight hours of pay each, plus one floating holiday for eligible full-time hourly or commission/incentive associates.
• Holiday Premium Pay when eligible associates work on a scheduled holiday due to business need.
• Paid time away for sick time, vacation, bereavement, jury duty, holidays, and floating holidays, with no specified limit as needed and subject to manager approval, for full-time salaried associates.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed