Customer Advisor in Service

CarMax • McAllen, TX

16h

About The Position

As a Customer Advisor at CarMax, you will play a vital role in delivering an exceptional customer experience. Acting as the primary liaison between customers and skilled technicians, you will ensure transparency and trust throughout the service and repair process. This role is suited to individuals who thrive in a fast-paced, customer-focused environment and want to grow their career.

The position involves greeting service customers, managing service communications, creating and processing repair orders, consulting customers about recommended repairs, obtaining approvals for Extended Service Policy claims, and handling service payments. The Customer Advisor also balances multiple priorities, resolves customer concerns, follows CarMax Environmental, Health and Safety requirements, and maintains a clean and orderly work area.

The hourly rate is $21.24. CarMax full-time hourly or commission/incentive-eligible associates can earn up to 48 hours of sick time annually and 80 to 200 hours of vacation annually after a 90-day waiting period, based on years of continuous service. They also receive eight hours of pay for each of six scheduled paid holidays per year, plus one floating holiday. Associates who work on a scheduled holiday due to business need are eligible for Holiday Premium Pay. Benefits may vary as required by state law.

Requirements

• Exceptional communication and interpersonal skills, both in person and over the phone.
• Strong customer service focus and a commitment to providing an iconic customer experience.
• Ability to read, interpret, and maintain accurate records using intermediate computer skills.
• Collaborative mindset and ability to work effectively across departments.
• Comfort with performing multiple tasks in a fast-paced, dynamic setting.
• Ability to stand or walk for extended periods and work flexible shifts, including nights, weekends, and holidays.
• Commitment to safety standards and compliance, including proper use of personal protective equipment (PPE) and adherence to CarMax policies.

Responsibilities

• Greet all service customers warmly and professionally.
• Assist with incoming calls and provide timely updates on vehicle status.
• Create and process repair orders accurately, ensuring proper routing to technicians.
• Review and finalize repair documentation for accuracy before invoicing.
• Consult with customers on recommended repairs and obtain approvals for Extended Service Policy (ESP) claims.
• Handle service payments and cash management with precision and integrity.
• Balance multiple priorities in a high-energy environment and resolve customer concerns promptly.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Benefits

• Paid sick time for eligible full-time hourly or commission/incentive-eligible associates: up to 48 hours per year, accrued each pay period.
• Paid vacation time for eligible full-time hourly or commission/incentive-eligible associates: 80 to 200 hours per year after a 90-day waiting period, depending on years of continuous service.
• Six scheduled paid holidays per year, with eight hours of pay for each, plus one floating holiday.
• Holiday Premium Pay for eligible associates who work on a scheduled holiday due to business need.
• Paid time away for full-time salaried associates, with no specified limit, subject to manager approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed