Customer Activation Manager | Stack Accounting

Ramp•New York, NY

10d•$121,000 - $184,000

About The Position

Ramp is hiring a Customer Activation Manager for Stack, its purpose-built AI accounting platform for accounting firms and in-house finance teams. Stack’s agents follow each team’s processes across connected systems to complete reviewable accounting work, from recurring tasks through close and reconciliations. The Customer Activation Manager helps customers identify use cases, translate accounting processes into practical implementation plans, and build trust in agentic bookkeeping through demonstrated results and impact. The role owns the customer-facing path from discovery through adoption, partners with specialists on technical setup, and helps shape the implementation playbook as the product grows. It calls for accounting judgment, experience bringing software or process change to life with customers, and an understanding of agentic workflows.

Requirements

Roughly 4+ years of relevant experience in customer success, software implementation, accounting systems implementation, finance transformation, consulting, or a related customer-facing role; level is flexible based on experience.
Hands-on accounting fluency, including the ability to explain source data, close or reconciliation steps, exceptions, controls, and sign-off with concrete examples.
Experience translating an accounting or finance workflow into a software implementation or process change, with evidence of what improved.
Ownership of customer or client adoption beyond setup, including stakeholder alignment, training, troubleshooting, and follow-through.
Clear communication with finance leaders and hands-on accountants, especially when proposed automation needs validation or a change in scope.
Comfort creating a plan and reusable process while the product and implementation motion are still evolving.

Nice To Haves

CPA, public accounting, controllership, or accounting advisory experience paired with software implementation or consulting.
Experience with accounting automation, close management, or forward-deployed accounting work.
Familiarity with ERP or accounting-system integrations and the data or permission issues that arise during implementation.
Experience helping accounting teams adopt AI-assisted workflows with appropriate human review.

Responsibilities

Learn how each customer currently handles close, reconciliations, journal entries, exceptions, and review, and identify where Stack and agentic workflows can provide value.
Translate current processes into implementation plans with clear inputs, owners, dependencies, validation steps, and human review.
Guide Controllers, accountants, and other stakeholders from discovery through first use, training, and repeat adoption; adjust plans when confidence or usage stalls.
Coordinate with Sales, Customer Success, Product, and other Ramp teams on deployments and process, systems, and product improvements.
Act as an advocate and expert on AI-assisted accounting work.
Turn early customer learnings into reusable discovery questions, launch steps, and adoption practices for future implementations.

Benefits

Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
United States: 100% medical, dental, and vision insurance coverage for the employee, with partial dependent coverage
United States: One Medical annual membership
United States: 401(k), including employer match on contributions made while employed by Ramp
United States: Fertility HRA up to $10,000 per year
United States: Parental leave of up to 16 weeks (birthing and bonding) or 8 weeks (bonding only) at 100% pay
United States: Pet insurance
United States: In-office perks including lunch, snacks, and drinks
United States: Relocation expense coverage to NYC or SF if needed
Canada: Group medical, dental, and vision coverage through Sun Life
Canada: Life, AD&D, and disability coverage
Canada: Fertility drug coverage up to $4,000 lifetime
Canada: Group Retirement Plan with employer match (RRSP + DPSP)
Canada: Parental leave of up to 16 weeks (birthing and bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
Canada: Employee Assistance Program and virtual care through Lumino Health
United Kingdom: Private medical insurance through Freedom Elite
United Kingdom: Virtual GP and at-home care via eMed x Livi
United Kingdom: Workplace pension through Penfold, with salary sacrifice option
United Kingdom: Parental leave of up to 16 weeks (birthing and bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay