Customer Activation Manager | AI Spend

Ramp•New York, NY

7d•$121,000 - $184,000

About The Position

Ramp is hiring a Customer Activation Manager for AI Spend Management and Router. AI Spend Management helps Finance and Engineering see connected AI spend, understand what changed, and assign it to the right owner; Router helps builders route AI model requests. The manager guides customers through technical activation, connects developers and AI administrators with Finance stakeholders, and turns initial setup into useful, repeatable workflows. The role leads the customer plan for AI Spend Management and coordinates specialist Solutions partners when Router requires deeper code integration. As this is an early product motion, the manager will also help develop the implementation playbook as the product and process evolve.

Requirements

Roughly 4 or more years of relevant experience in technical customer success, technical account management, implementations, solutions consulting, or a related customer-facing role; level is flexible based on experience.
Experience owning technical customer launches from handoff through verified first use and sustained adoption.
Ability to read API documentation and reason through request/response evidence, authentication, permissions, and integration issues; production coding is not required.
Working knowledge of multiple AI providers and customer tradeoffs involving capabilities, cost, latency, reliability, usage limits, and data handling.
Ability to communicate credibly with developers or AI administrators and plainly with Finance leaders, keeping both aligned on the launch plan.
Comfort solving unfamiliar problems, escalating with useful evidence, and building a repeatable process in a changing product environment.

Nice To Haves

Experience with AI gateways, model routing, provider integrations, token usage, AI spend controls, or API-key governance.
Post-sale implementation experience at an AI-first or developer-facing software company.
Coding literacy or experience partnering with Solutions or Engineering teams on customer integrations.

Responsibilities

Lead customer discovery and implementation planning, including provider connections, prerequisites, owners, usage visibility, first-use milestones, and adoption follow-through.
Read API documentation and request/response evidence to investigate setup issues involving credentials, permissions, usage limits, model selection, and product behavior.
Help technical and finance stakeholders understand AI usage, costs, and governance choices in language each group can act on.
Coordinate with Sales, Customer Success, Technical Solutions, Product, and Engineering on deeper Router integrations or issues requiring code-level work; provide customers with a clear owner and next step.
Guide customers from a working connection to a useful usage-review or governance workflow, and verify that the workflow is used after launch.
Capture recurring questions and failure patterns in customer guidance, troubleshooting steps, and internal playbooks.

Benefits

Flexible PTO.
Centralized home-office equipment ordering.
Health and wellness stipend.
Budget for intra-office travel.
Weekly coffee stipend.
In the United States: 100% medical, dental, and vision insurance coverage for the employee, with partial coverage for dependents.
In the United States: One Medical annual membership.
In the United States: 401(k) with employer match on contributions made while employed by Ramp.
In the United States: Fertility HRA of up to $10,000 per year.
In the United States: Parental leave of up to 16 weeks (birthing and bonding) or 8 weeks (bonding only) at 100% pay.
In the United States: Pet insurance.
In the United States: In-office lunch, snacks, drinks, and other perks.
In the United States: Relocation expense coverage to NYC or SF, if needed.
In Canada: Group medical, dental, and vision coverage through Sun Life.
In Canada: Life, AD&D, and disability coverage.
In Canada: Fertility drug coverage of up to $4,000 lifetime.
In Canada: Group Retirement Plan with employer match (RRSP + DPSP).
In Canada: Parental leave of up to 16 weeks (birthing and bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay.
In Canada: Employee Assistance Program and virtual care through Lumino Health.
In the United Kingdom: Private medical insurance through Freedom Elite.
In the United Kingdom: Virtual GP and at-home care via eMed x Livi.
In the United Kingdom: Workplace pension through Penfold, with salary sacrifice option.
In the United Kingdom: Parental leave of up to 16 weeks (birthing and bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay.