Customer Accounts Representative

Portland, OR

9d•$20 - $23•Onsite

About The Position

Renewal by Andersen is seeking a detail-oriented and customer-focused Customer Accounts Representative to join their team. This role plays a key part in supporting the financial operations of the business by managing customer billing, collecting payments, maintaining accurate accounting records, and assisting homeowners with account-related inquiries. The ideal candidate is highly organized, enjoys working cross-functionally with multiple departments, and is committed to delivering excellent customer service while ensuring accuracy in financial transactions.

Requirements

2+ years of accounting, accounts receivable, account management, or a related field; or a combination of relevant education and experience.
Experience performing general accounting functions, including posting accounting entries and reconciling accounts.
Familiarity with accounting software and Microsoft Office Suite.

Nice To Haves

Attention to Detail: Ability to accurately interpret billing terms and process financial transactions with a high degree of precision.
Financial Acumen: Understanding of banking processes, financing arrangements, and common lending terminology.
Customer Focus: Strong communication skills with a commitment to delivering a positive customer experience.
Collaboration: Ability to work effectively with multiple departments to achieve shared goals.
Organization: Strong time management and prioritization skills in a fast-paced environment.

Responsibilities

Customer Account Setup: Receive customer contracts and accurately enter information into company accounting systems.
Billing and Invoicing: Create and distribute customer invoices according to contract terms and payment schedules.
Payment Processing: Collect, process, and accurately record customer payments.
Account Reconciliation: Reconcile customer accounts and perform related tasks to ensure accounting records remain complete and accurate.
Cross-Department Collaboration: Partner with Finance, Service & Warranty, and Customer Care teams to facilitate timely payment collection and account resolution.
Lending Partner Coordination: Work with financing and lending partners to support the efficient flow of funds.
Customer Service: Respond to customer account inquiries professionally and provide exceptional service throughout the payment process.