Accounts Receivable & Customer Service Representative
About The Position
Culligan Water is seeking a detail-oriented professional with experience in accounts receivable and customer relations. The primary responsibilities for this position include managing customer invoicing, billing, and the collection of outstanding balances. Additionally, the role involves assisting with bank deposits and ensuring the maintenance of accurate financial records to facilitate prompt payment processing. Prior accounting experience is highly preferred. The Customer Service Representative works directly with the customers to ensure the satisfaction of every household, every day. Interacting with customers to provide assistance with purchase of products and supplies. You will assist in resolving problems and be the support for any needs. Ensure that each conversation is a positive and successful interaction. Should be detail-oriented, organized, and have strong interpersonal and communication skills. The CSR will be answering customer inquiries, making account changes or updates and gathering information. Assistance with scheduling technicians and daily overview of the schedule to assist other CSR's in the office.
Requirements
- High school diploma or GED
- Minimum of two years of customer service experience required
- Strong time management, attention to detail and computer skills
- Excellent communication skills, both written and verbal
- Prior accounting experience is highly preferred
- detail-oriented, organized, and have strong interpersonal and communication skills
- open to learning and understanding the products and services that we provide to our customers
Nice To Haves
- A positive attitude, genuine desire to help our customers and provide a friendly demeanor.
Responsibilities
- applying customer payments
- preparing and submitting invoices and deposits
- communicating with customers regarding balances
- Extensive problem-solving and helping to manage customer accounts
- Provide proactive customer support by developing close relationships with customers
- Assist customers with purchase of product or supplies
- Coordinate schedules with the service/operations team
- Contact customers for purposes of scheduling additional services or offering maintenance
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
- Medical insurance
- Dental insurance
- Vision insurance
- 401K retirement with company match
- Vacation, paid time off
- Company-paid training
- Employee discounts for Culligan in-home products
- Eligibility for annual recognition and training meetings/events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
