Customer Accounts Representative I

Mouser•Mansfield, TX

69d

About The Position

The Customer Accounts Representative I reviews customer credit and account activity, processes customer transactions and requests, and resolves delinquent payments and account issues. The role delivers customer service through phone, email, and online chat while maintaining accurate account records and supporting timely order processing. It also involves working toward productivity and quality objectives, participating in team meetings, learning Customer Accounts procedures, and complying with company policies and the total quality process. Mouser Electronics is a global distributor of semiconductors and electronic components, operating from a facility in Mansfield, Texas. The company describes its pay and benefits as competitive and its workplace as business casual.

Requirements

High school diploma or equivalent.
Two years of customer service or similar experience.
Ability to perform credit and collections analysis and make appropriate recommendations.
Analytical, problem-solving, negotiation, and reasoning skills.
Professionalism and ability to work independently when interacting with customers, cross-functional teams, and management.
Strong interpersonal, written, and oral communication skills.
Attention to detail, accuracy, and timely communication.
Ability to meet deadlines and quality expectations while managing multiple assignments.
Technical competency with company computer systems and related platforms; intermediate Microsoft Office knowledge.
Strong alphanumeric data-entry skills and ability to perform 10-key by touch.
Trustworthiness and ability to maintain confidentiality.
Ability to work independently and as part of a team.
Self-motivation, results orientation, and effective organizational skills.
Initiative to expand knowledge using available resources.

Nice To Haves

Strong background in accounts receivable and/or basic accounting.
For bilingual positions: ability to read, write, and speak Spanish and English; Spanish skill evaluation of 70%.

Responsibilities

Complete credit reviews, assess customers’ financial strength, and authorize credit lines.
Analyze customer information, account balances, orders, and organizational changes to maintain account performance.
Review orders, credit applications, quotes, and other transactions for validity and timely processing.
Investigate delinquent payments, take corrective action, evaluate collectability, and write off uncollectable amounts within assigned authority.
Communicate with customers and keep concise, accurate notes of interactions.
Provide customer service by phone, email, and online chat.
Participate in team meetings and report progress toward objectives.
Use computer programs and word-processing, spreadsheet, and database functions to prepare materials.
Expand knowledge of Customer Accounts processes and procedures.
Process customer requests, including order releases, credit limits, new account setup, payment reconciliations, credit investigations, collection activities, and account maintenance.
Meet quality and productivity objectives, process work with urgency, and resolve account issues identified in daily reports so orders can be released promptly.
Comply with company policies and procedures and support the company total quality process.