Customer Accounts Representative I

Mouser•Mansfield, TX

1d•Onsite

About The Position

This role is for a Customer Accounts Representative I at Mouser Electronics, an award-winning global distributor of semiconductors and electronic components. The company ships to over 650,000 customers in 223 countries/territories from its one million sq. ft. state-of-the-art facility in Mansfield, Texas. Mouser.com is an award-winning website that features more than 6.8 million products online from more than 1,200 leading manufacturers. Mouser employees enjoy competitive pay and benefits, a business casual dress environment, a state-of-the-art facility in which to work, and an experienced management team with vision and a passion for growth. Mouser Electronics is a TTI, Inc./Berkshire Hathaway Company and an Equal Employment Opportunity employer. The position involves completing thorough credit reviews, proactively analyzing customer information, reviewing business transactions, investigating and resolving payment delinquency, communicating effectively with customers, and ensuring compliance with company policies and procedures.

Requirements

High School Diploma or Equivalent, plus 2 years of customer service or similar experience.
Skill evaluation: Behavioral (80%); Excel (80%); Numerical Calculation (80%).
Possess ability to perform credit and collections analysis and provide appropriate recommendations.
Possess analytical, problem solving, and negotiation & reasoning skills.
Ability to act independently and have a high level of professionalism essential for interaction with customers, cross functional teams, and management.
Possess strong interpersonal, written, and oral communication skills.
Strong attention to detail, accuracy, and timely communication.
Ability to meet deadlines and quality expectations while managing multiple assignments.
Possess technical competency to utilize company computer system and related platforms.
Knowledge of Microsoft Office applications at an intermediate level.
Strong alpha numeric data entry with good quality.
Ability to perform 10-key by touch.
Trustworthy and maintains confidentiality.
Effective performance independently or as part of a team.
Self-motivated, results-oriented, with effective organizational skills.
Takes initiative to expand knowledge by utilizing available resources.

Nice To Haves

Strong background in accounts receivable and/or basic accounting preferred.
For Bilingual: read, write and speak Spanish and English. Skill Evaluation: Spanish 70%.

Responsibilities

Complete thorough credit reviews to analyze customers’ financial strength and authorize credit lines.
Proactively analyze customer information, including account balances, orders, and organizational changes to maintain optimum account performance.
Review orders, credit applications, quotes, and other business transactions for validity and timely processing.
Investigate and resolve customer payment delinquency and implement corrective action to prevent future recurrence.
Evaluate the collectability of delinquent invoices and perform write-offs of uncollectable amounts within the assigned level of authority.
Effectively communicate with customers, maintaining concise and accurate account notes of customer interactions.
Deliver excellent customer service through various channels including phone, email, and online chat.
Participate in regular team meetings to report on the progress towards meeting objectives.
Performs tasks using various computer programs, word processing, spreadsheet or database commands; formats material as required.
Continually expands knowledge of processes and procedures within Customer Accounts.
Understanding of Accounts Receivables and Accounts Payables functions.
Accurately processes various types of customer requests, including but not limited to order releases, establishing credit limits, new account set-ups, payment reconciliations, credit investigations, collection activities, customer account maintenance, and other tasks as assigned.
Processes high standards of quality work with a sense of urgency.
Promotes and maintains a high level of commitment to meeting daily productivity objectives and goals.
Works daily reports by identifying and resolving customer account issues in their entirety to ensure orders are released in a timely fashion.
Ensure compliance with company policies and procedures, and support and participate in company total quality process.