Customer Service Representative/Accounts Specialist I

METAL MASTERS FOODSERVICE EQUIPMENT CO INC•Clayton, DE

About The Position

Eagle Group is a Great Place to Work Certified manufacturer in Clayton, Delaware, producing commercial foodservice equipment and material handling, storage, and transport systems. The company has more than 70 years of history and describes its workplace as safe and stable, with employee development and rewards programs. The Customer Service Representative is the primary point of contact for customers. The role addresses inquiries and concerns, provides accurate information, resolves issues, processes orders, and manages customer accounts. It involves handling multiple customer interactions in a fast-paced environment and communicating with other departments to support customer satisfaction, loyalty, and the organization’s success.

Requirements

High school diploma or equivalent.
Proven experience in telephone customer service or a related customer-facing role.
Strong verbal and written communication skills.
Ability to work effectively in a fast-paced environment.
Basic computer proficiency, including experience with customer management software or CRM systems.
Strong organizational skills and ability to multitask while maintaining attention to detail.
Problem-resolution skills and a methodical approach to managing accounts and processing orders.

Nice To Haves

Associate’s or Bachelor’s degree in Business, Communications, or a related field.
Experience with order processing and customer account management.
Familiarity with problem-resolution techniques and conflict management.
Ability to maintain a positive attitude under pressure.
Bilingual skills or additional language proficiency.

Responsibilities

Respond promptly and professionally to customer inquiries by telephone and other communication channels.
Resolve customer issues and complaints, emphasizing first-contact resolution and customer satisfaction.
Process customer orders accurately and efficiently, ensuring details are correctly recorded.
Maintain and update customer account information for accuracy and integrity.
Collaborate with other departments to address complex customer needs and provide timely solutions.
Document customer interactions and transactions thoroughly in the company’s CRM system.
Follow company policies and procedures while maintaining a positive and helpful demeanor.