Customer Service Representative I
Indiana University Health System•Muncie, DE
•Onsite
About The Position
The Customer Service Representative I responds to patient inquiries by telephone and email and schedules sleep study appointments for the Muncie and Fishers Sleep Labs. The position involves training and working at the Muncie office, serving as a liaison for assigned sleep labs, creating electronic patient charts, sending patient packets by email or regular mail, and greeting patients arriving for sleep studies. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.
Requirements
- High school diploma or GED.
- Ability to type 30 or more words per minute.
- Working knowledge of computers.
Nice To Haves
- Knowledge of medical terminology and medical coding.
- Experience with Cerner.
Responsibilities
- Respond to patient inquiries by telephone and email.
- Schedule sleep study appointments for the Muncie and Fishers Sleep Labs.
- Receive inbound patient calls and make outbound patient calls.
- Serve as a liaison for assigned sleep lab(s).
- Create electronic patient charts.
- Send patient packets by email or regular mail.
- Greet patients arriving for sleep studies.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
