Customer Service Representative I

City of Edmond • Edmond, OK

9h

About The Position

The Customer Service Representative I is a full-time phone representative for Utility Customer Service (UCS). The role collects utility payments, starts new services for residential and commercial accounts, and provides information to callers. UCS employees also function as first responders during emergencies, including inclement weather events, and are required to work normal hours to help meet operational needs. If an emergency continues after normal working hours, employees may be asked to provide services voluntarily until it is resolved.

Requirements

• High school degree or GED equivalent.
• 12–18 months of related training and/or experience, or an equivalent combination of education and experience.
• Experience using Microsoft Office products, including Word, Excel, and PowerPoint.
• Experience with data entry.
• Valid Oklahoma Driver's License and a driving record acceptable to the City's insurance carrier.
• Strong interpersonal communication skills.
• Ability to maintain composure while displaying patience and friendliness.
• Ability to meet the required physical standards for the position.
• Ability to pass an extensive background process and pre-employment drug and audio screenings.

Nice To Haves

• Call center experience is preferred.

Responsibilities

• Answer incoming calls from customers.
• Help customers troubleshoot account issues.
• Assist customers with service requests, including on/off orders, transfers, and re-reads.
• Provide information about billing, account balances, service rates, and related topics.
• Perform billing and quoting tasks for cash and non-cash deposits.
• Collaborate with field representatives to coordinate service requests.
• Use computer systems to enter data for every call.
• Work off-hours voluntarily during emergencies, occasionally and upon request.

Benefits

• Health insurance, vision insurance, and dental insurance.
• Access to a dedicated primary care medical clinic at no cost to employees and covered dependents.
• Generous time off and paid holidays.
• Longevity rewards and retirement benefits.
• Paid parental leave.
• Potential for bilingual pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED