Accounts Receivable Representative, Tier I

Stauffer Manufacturing•Red Hill, PA

2h•Hybrid

About The Position

The Accounts Receivable Representative, Tier I supports the Accounts Receivable team by managing assigned customer accounts, processing payments, and helping ensure receivables are collected and posted accurately and on time. The position reviews remittance information, prepares and posts cash batches, processes credit card payments, supports billing, and follows up on past-due balances. It also assists with RMAs, credits, and account reconciliations. The representative works with customers, Accounts Payable contacts, Sales, Customer Service, and internal departments to research discrepancies, resolve account issues, communicate payment status, and keep customer accounts current and accurate. This is a full-time position with a Monday-through-Friday schedule from 8:00 a.m. to 5:00 p.m. The role follows a hybrid schedule of remote and in-office days, determined by the department manager and subject to change based on business needs. The position operates in a professional office environment and requires no travel. The individual must be authorized to work in the United States; visa sponsorship is not available.

Requirements

High school diploma or GED equivalent.
At least 2 years of combined experience working in a fast-paced business environment and experience working with Microsoft Office.
Ability to work in the United States; visa sponsorship is not available.
Ability to perform the essential functions of the job, with reasonable accommodation available for individuals with disabilities.

Nice To Haves

Bachelor’s degree in accounting or a business-related field, or an associate’s degree in accounting or a business-related field combined with at least 1 year working in an accounting clerical role.
At least 2 years of combined experience working in credit/collections and processing receivables.
Experience navigating and working in business ERP systems or accounting interface systems, including Coupa, Ariba, Oracle, SAP, or other customer-related systems.

Responsibilities

Monitor the remittance inbox throughout the day and process customer payment remittances as received.
Create daily cash batches for wire payments shown on the cash posting file, compile remittance documentation, enter batches in the cash posting file and ERP system, and assign batches for posting.
Process and post credit card payments, checks, and wire transfers accurately and promptly.
Manage assigned regional and local customer accounts, including collections follow-up, account status reviews, and communication about past-due balances.
Conduct timely, professional collection efforts by phone, email, and other approved methods.
Contact delinquent customers for payment, document collection activity, and follow up on past-due payments.
Respond to customer inquiries and work with Accounts Payable contacts, Sales, Customer Service, and other internal departments to resolve account issues and discrepancies.
Support billing activities, including consolidated billing, vending, eyewear, miscellaneous billing, billing-only transactions, RMAs, COGS, and customer credits.
Manage customer portal and web invoicing activity, including verifying invoice receipt, entering invoices, updating purchase order information, and confirming system accuracy.
Partner with Regional and National Sales Teams and provide routine feedback about assigned customer accounts, collection status, and account concerns.
Review, understand, and meet established accounts receivable KPIs.
Research and resolve payment, billing, credit, and account discrepancies.
Maintain confidentiality and security of customer financial information and company records.
Follow established internal controls, credit and collection policies, procedures, and applicable regulations.
Assist with training new staff members and provide backup support to other Tier I Accounts Receivable representatives as needed.