Customer Accounts Manager

Aarons•West Haven, CT

10d

About The Position

Aaron’s Customer Accounts Managers lead the customer accounts department and drive store success by achieving company standards for collections and lease renewals. The role influences team performance to help customers achieve ownership of their merchandise and supports store operations through a range of responsibilities directed by the General Manager. The position pays $19.50 to $20.50 per hour and is also eligible for performance-based incentive pay. The stated pay range may change, and individual pay may vary based on factors including qualifications, experience, location, performance, and business needs.

Requirements

Strong interpersonal and communication skills.
Ability to demonstrate empathy and listen attentively.
Ability to explain information clearly and handle difficult conversations.
Strong leadership, multitasking, organizational, and negotiation/persuasion skills.
Must be at least 21 years of age for positions within the United States and at least 18 years of age in Canada.
Valid driver’s license and compliance with the Company’s Driver Qualification Policy, including a satisfactory driving record.
Must be able to be DOT certified, if required at the position’s location in the United States.
Ability to work a schedule of hours varying from 8:00 am to 9:00 pm.
Ability to lift up to 50 lbs. independently and up to 300 lbs. with assistance from appropriate equipment and/or another associate.
Passion for making a real difference in the lives of others and building strong personal connections.

Nice To Haves

Retail or customer service management experience.
High school diploma, GED, or equivalent.
High energy and ability to effectively perform all store functions.
Proper telephone etiquette.
Professional appearance.

Responsibilities

Lead the customer accounts department in setting and achieving daily, weekly, and monthly revenue and renewal goals.
Maintain accurate customer account records in the store system, including payment appointments and account history.
Build strong customer relationships to support ownership goals and drive sales.
Manage collections and renewals by counseling customers and contacting customers with expired or unrenewed agreements by phone or home visits, as required.
Maintain accurate daily route sheets and weekly maintenance sheets.
Load and appropriately secure product, and safely operate the company vehicle.
Support the General Manager with operational functions, including customer account recommendations and closing lease agreements with customers.
Support the sales team as needed.
Uphold the Aaron’s brand and protect company assets.

Benefits

On Demand Pay through Dayforce Wallet.
Career advancement opportunities.
Paid time off, including vacation, sick time, and holidays.
Sunday off plus one day off during the week.
Medical, dental, and vision insurance.
Health Savings Account and Flexible Spending Accounts (United States only).
401(k) plan with contribution matching (United States only).
Employee Assistance Program with free access to mental health resources, life coaching, and more for covered family members.
Employee Purchase Program.
Performance-based incentive pay.